Why Work for SGCH

Contract, full time. Monday to Friday - 35 hour working week

Work with a supportive and collaborative team making an impact everyday

Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.

Access Health and Wellbeing programs including Employee Assistance Program - free confidential support for your family

Great office locations, close to public transport

About the Service Outcomes Manager role and about you

We have an exciting new opportunity for a Service Outcomes Manager to join our Service Outcomes and Improvement team. This position is a full-time contract position till 16 February 2026 based at our Redfern office; however, you will be required to travel across all other SGCH office locations as required.

As an SGCH Service Outcomes Manager you will lead on complex projects that cover a range of tenancy related programs. You will analyze current service delivery and research best practice contributing to high quality services and program compliance. You will support the broader Customers team to contribute to cultural and capability change to improve services to customers. You will play an integral part in the delivery of consistent, high-quality outcome driven housing programs.

To succeed as an SGCH Service Outcomes Manager, you will lead tenancy-related projects, ensuring program compliance and outcome delivery. You will apply research and analysis to design new services and programs and enhance existing ones, while collaborating across teams to embed best practices and support cultural change.

If this sounds like you, please head to our website https://www.sgch.com.au/join-our-team/ to download the full position description for further details on the role and what’s on offer, or contact [email protected].

How to apply

To apply for this role, please click ‘Quick Apply’ and submit your CV and cover letter (no more than 2 pages) addressing the essential requirements below, by 9am Tuesday 05 August 2025:

Experience of working across teams to facilitate the delivery of a range of service delivery outcomes

Strong organisational and problem-solving skills and analytical abilities

Self-motivated with a learning mindset, with experience working autonomously

Experience of data analysis contributing to the development of service delivery frameworks

Strong time management skills and experience organising and prioritising a busy workload

Oversee delivery of high-quality research projects working with teams across the organisation

Strong written and verbal communication skills including interpersonal skills

The recruitment process may include interviews and other forms of skills and behavioral assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc.

Applications for this role will be reviewed as received; therefore, we encourage you to submit your interest at your earliest.

Please note we may establish a Talent Pool from this process.

What we do

As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a profit-for-purpose organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.

SGCH is an Equal Opportunity employer. Diversity makes us stronger, and we want an organisation that reflects the communities we serve.