About You
You are a technically minded professional with strong communication skills and a passion for community service. You bring:

• Ability to interpret and explain the National Construction Code (NCC) and Australian Standards
• Experience in property assessment, maintenance coordination, or a similar technical role
• Familiarity with HiiP customer service database (desirable)
• Strong data entry, administrative, and stakeholder engagement skills
• A trade apprenticeship in Plumbing or Electrical, or tertiary qualification in property/construction management (desirable)

About the Role
As a Technical Authorisation Officer (contract until Dec 2026), you will join the Housing Call Centre (HCC) team in Morwell to deliver high-quality maintenance services for public housing across Victoria. Your responsibilities include:

• Coordinating maintenance requests and complaints from renters
• Liaising with Head Contractors and managing community property maintenance
• Supporting maintenance for Disability Homes Victoria and Care Services
• Leading welfare calls for renters aged 75+ through the Keeping in Touch (KIT) program
• Providing administrative support and processing applications for the Victorian Housing Register

About the Agency
The Department of Families, Fairness and Housing (DFFH) delivers essential housing and community services across Victoria. By joining DFFH, you will:

• Be part of a diverse, inclusive, and flexible workplace
• Work in a collaborative, purpose-driven environment
• Access career development opportunities and VPS benefits
• Contribute to services that make a meaningful difference
• Be supported by DFP Recruitment, Gippsland’s trusted public sector recruitment partner

Apply Now
Bring your technical expertise and make a tangible impact on Victorian communities.
Apply today or contact DFP Recruitment Gippsland 9am - 5pm on (03) 5176 3140 or Jacki 9am - 8pm 0448 627 482

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.