LOCAL AREA COORDINATOR SERVICES MANAGER

IWC is seeking a full-time Local Area Coordinator Services Manager to lead our established team of Local Area Coordinators.

ABOUT IWC:

IWC is an Aboriginal community-controlled and multi-accredited health and wellbeing organisation. We deliver services without discrimination to Indigenous and non-Indigenous peoples in Bundaberg and the Wide Bay Burnett.

FIRST NATIONS PERSONS ARE ENCOURAGED TO IDENTIFY THEIR MOB IN THEIR RESUME OR COVER LETTER

DUTIES:

Monitoring team members’ participation and performance to ensure the milestones, targets and KPI’s are achieved.

Providing quality customer service, including interacting with participants, answering queries, and effectively handling customer complaints.

Managing/Organising the flow of day-to-day operations within your team including timesheet approval, leave planners, leave approval and rostering.

Monitoring all team members’ participation and performance to ensure the NDIS tasks are completed to a high quality.

Ensuring that the IWC NDIS Team are compliant with NDIS planning and implementation policies/guideline in accordance with NDIS legislative framework and NDIS Contractual Obligations.

SKILLS & EXPERIENCE:

Previous Management or Supervisory experience is desirable.

Excellent computer skills, written communication, problem-solving skills.

Proven ability to meet targets and goals.

Demonstrated ability to apply a person-centered approach to service provision and social inclusion.

Good listening, communication and influencing skills.

KEY REQUIREMENTS:

An NDIS Workers Screening Check and Clearance or ability to obtain.

A current driver's licence or ability to obtain.

A First Aid Certificate or ability to obtain.

A Federal Police Check or ability to obtain.

A Blue Card (Working with Children Card QLD)* or ability to obtain.

* No Card, No Start legislation means that the successful applicant will need to hold a valid blue card before they start work. IWC will cover the cost of this application for the successful candidate.

SALARY PACKAGE:

Your Salary Package is made up of the following: -

Salary Sacrifice Packaging valued up to $15,990 per annum – adding approximately $4,000 to your take-home pay (available after completion of probation).

Meals and Entertainment Package up to $2,600 per annum (available after completion of probation).

9-Day Fortnight (for full-time staff).

Superannuation valued at 12%.

Annual Leave Loading of 17.5%

INTERVIEWS WILL COMMENCE ASAP.

Only shortlisted candidates will be contacted