Are you an experienced leader with a passion for operational excellence in the disability support sector? We are seeking a Service Manager (SM) to oversee and manage multiple Supported Independent Living (SIL) services. This is a highly hands-on, operational role requiring strong leadership, problem-solving skills, and the ability to drive high-quality service delivery.

About the Role:

As a Service Manager, you will be responsible for the end-to-end management of 6 SIL homes, currently there are 3 so you can grow into capacity - ensuring the highest standards of care and support for participants. This role requires direct oversight of service operations, staffing, continuous development, training and quality management.

Key Responsibilities:

Full operational oversight of assigned SIL services

Staff management, including rostering, hiring, and performance management

Conducting 2-3 site visits per week to ensure service quality

Managing incident reporting and implementing preventative strategies

Leading team training and development to maintain high standards

Ensuring compliance with NDIS and company policies

Driving quality improvement and maintaining best practice standards

All on-call notifications must be managed by you throughout the week until the team is large enough to place in hands on team leaders.

About You:

Proven experience as a Service Manager or SIL Coordinator

Very strong leadership and problem-solving skills

Ability to manage multiple SIL homes independently

Experience in rostering, hiring, and performance management

Understanding of NDIS compliance and incident reporting

Excellent communication and team-building skills

Passionate about delivering high-quality services and making a positive impact

What We Offer:

Autonomy & responsibility in a leadership role

Opportunity to drive quality improvement in a growing organisation

High income

A supportive team environment dedicated to participant success

If you thrive in a hands-on leadership role and are ready to take ownership of multiple SIL services, we would love to hear from you!

📩 Apply Now – Send your resume and cover letter outlining your suitability for the role.