Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.

• Administration Support Officer role
• Temporary full-time (35 hours per week) 12 months opportunity
• Parramatta, NSW location with Hybrid working supported
• Salary relative to experience, and ranges from $82,193 to $90,001 + super

The Natural Resource Access Regulator (NRAR) is currently seeking to appoint an Administration Support Officer to provide customer service, and administrative and project support to the Contact Centre, including processing financial transactions and processing Suspicious Activity Reports.

About You

To be successful in this role, you will have:

• Demonstrated ability to provide clerical and project administrative support, manage records, and conduct records searches for the team, and assisting others in using systems and databases.

• Experience in answering a diverse range of customer inquiries and routine information requests across multiple communication channels to assist in effectively resolving customer enquiries and issues by providing accurate advice and de-escalating issues.

• Experience in providing administrative and business systems support, focusing on key areas such as onboarding, offboarding, asset management, accounts payable and receivable support, legal procurement, and the distribution of compliance tools.

• The ability to communicate effectively with a range of internal and external stakeholders to address highly confidential and sensitive discretionary matters while ensuring timely responses and quality outcomes.

Essential Requirements:

• Experience in providing a customer facing service, triaging customer enquiries and providing a range of clerical, administrative and general support services in a high-volume environment
• Awareness of NRARs functions within water management legislation, with a broad understanding of Water Management framework in NSW
• Willing to work in a call centre environment with fixed hours and defined break times when requested, and available to work between 9am to 5pm, Monday to Friday

For more information read the full Role Description: Administration Support Officer

Who We Are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Monday 4 August at 11:55PM.

Should you require further information about the role please contact Mandi Bourachi via [email protected].

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Amanda Tantzaris on 02 8275 1128 (please mention reference number 544027).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

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