Logo for Customer Service Associate - Assistive Technology

Customer Service Associate - Assistive Technology

Respirico Healthcare
Port Lincoln, SA
A$36-$45 p/h
Healthcare & Medical → Sales
Full-time
On-site

Posted 2 days ago


Respirico Healthcare is a South Australian owned and operated business EST 2004 providing Assistive Technology sleep, respiratory and mobility products and services. We have a close relationship with SA Health, major & regional hospitals, DVA & NDIS as well as many nursing homes and clinics. We have a great reputation as we strive to offer the best service and care when helping patients. Our staff are passionate and love seeing the improvement our products and services make to our patients and customers lives. We are currently in an exciting time for growth and are looking for a dynamic and outgoing person to join our team.

At Respirico Healthcare we believe in making the world a more accessible, equitable and inclusive place for all people, focusing on those with disabilities, poor health, and those facing physical or mental challenges. We consider this our core principle that all our decisions are based upon and it is something our entire team is proud of and actively exhibits everyday.

We are currently looking for an outstanding candidate to join our passionate, customer focused and SA based team at our Port Lincoln store. Full-time or Part-time role available.

Day-to-day responsibilities include:

Find the best solution to fit clients needs

Mobility & Assistive Technology Equipment sales

Equipment scripting and measuring

Product demonstrations and set up

Liaise with key clients ie. OTs, Physio, Nurses , NDIS

Build strong relationships with clients

Drive sales and growth of business

Basic customer training on safe usage of equipment

One-on-one consultations with clients with follow up appointments

Working as a team and also solo

Booking appointments and scheduling calendars

Key holder responsibility

Answering internal and external calls

Inventory Management

Manage equipment - ordering, invoicing, data entry and servicing.

Product assembly

Onsite equipment adjustments

Identifying equipment problems & faults

All required training will be provided to the successful applicants, a variety of on-the-job training, online training courses, seminars/webinars and required reading will be available depending on the role.

About You

You will work as part of a small team of around 75 (and growing) colleagues across 9 stores & clinics around the state. You will work autonomously with clients and also as a team. As Respirico Healthcare is a growing company with three overlapping but separate divisions (Sleep, Respiratory & Assistive Technology) there is opportunity for variety, learning and career growth.

To qualify, the right candidate must be a mature, confident and well organised individual with a strong drive to achieve. You will perform well under stress, and will relate well to people of all races, all ages and at all levels. You will meet challenges head on and see obstacles as new opportunities.

Skills & Experience

Monday - Friday - 5 days per week

Industry experience preferred

Career opportunity with scope for future advancement

Police clearance required

Excellent customer service skills

Good health

Stable work history

Competent computer skills

Good mechanical aptitude

Self-confident with excellent communication skills

Demonstrated empathy with elderly, disabled and vulnerable customers

Accepting of all races, religions etc

NDIS Worker Screening Check (can be completed during induction)

Reliable, punctual, honest and committed

Education – high school, some post-secondary studies preferred but not essential

Background in health, sales, customer service or management is preferred but not essential

Yearly flu-shot & Covid-19 vaccination required (Industry requirement)


About Respirico Healthcare

Holden Hill, SA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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