
Customer Service Associate - Assistive Technology
Respirico Healthcare
Posted 2 days ago
Respirico Healthcare is a South Australian owned and operated business EST 2004 providing Assistive Technology sleep, respiratory and mobility products and services. We have a close relationship with SA Health, major & regional hospitals, DVA & NDIS as well as many nursing homes and clinics. We have a great reputation as we strive to offer the best service and care when helping patients. Our staff are passionate and love seeing the improvement our products and services make to our patients and customers lives. We are currently in an exciting time for growth and are looking for a dynamic and outgoing person to join our team.
At Respirico Healthcare we believe in making the world a more accessible, equitable and inclusive place for all people, focusing on those with disabilities, poor health, and those facing physical or mental challenges. We consider this our core principle that all our decisions are based upon and it is something our entire team is proud of and actively exhibits everyday.
We are currently looking for an outstanding candidate to join our passionate, customer focused and SA based team at our Port Lincoln store. Full-time or Part-time role available.
Day-to-day responsibilities include:
Find the best solution to fit clients needs
Mobility & Assistive Technology Equipment sales
Equipment scripting and measuring
Product demonstrations and set up
Liaise with key clients ie. OTs, Physio, Nurses , NDIS
Build strong relationships with clients
Drive sales and growth of business
Basic customer training on safe usage of equipment
One-on-one consultations with clients with follow up appointments
Working as a team and also solo
Booking appointments and scheduling calendars
Key holder responsibility
Answering internal and external calls
Inventory Management
Manage equipment - ordering, invoicing, data entry and servicing.
Product assembly
Onsite equipment adjustments
Identifying equipment problems & faults
All required training will be provided to the successful applicants, a variety of on-the-job training, online training courses, seminars/webinars and required reading will be available depending on the role.
About You
You will work as part of a small team of around 75 (and growing) colleagues across 9 stores & clinics around the state. You will work autonomously with clients and also as a team. As Respirico Healthcare is a growing company with three overlapping but separate divisions (Sleep, Respiratory & Assistive Technology) there is opportunity for variety, learning and career growth.
To qualify, the right candidate must be a mature, confident and well organised individual with a strong drive to achieve. You will perform well under stress, and will relate well to people of all races, all ages and at all levels. You will meet challenges head on and see obstacles as new opportunities.
Skills & Experience
Monday - Friday - 5 days per week
Industry experience preferred
Career opportunity with scope for future advancement
Police clearance required
Excellent customer service skills
Good health
Stable work history
Competent computer skills
Good mechanical aptitude
Self-confident with excellent communication skills
Demonstrated empathy with elderly, disabled and vulnerable customers
Accepting of all races, religions etc
NDIS Worker Screening Check (can be completed during induction)
Reliable, punctual, honest and committed
Education – high school, some post-secondary studies preferred but not essential
Background in health, sales, customer service or management is preferred but not essential
Yearly flu-shot & Covid-19 vaccination required (Industry requirement)
About Respirico Healthcare
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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