Customer Service Officer

Location: Brisbane

We are excited to announce an opportunity for a Customer Service Officer to join our client's dynamic team.
This is a full time, permanent ongoing position, open to applicants based in Brisbane!

Our client is a global leader in early-stage research, dedicated to supporting the development of innovative treatments.
They are committed to building an exceptional team to advance meaningful work in health care research.
Why Join?

This is a unique opportunity to work within an organisation known for its collaborative culture, dedication to employee development, and focus on delivering excellence.
Key Responsibilities:

• Handle inbound and outbound calls with potential participants (up to 40+ calls per day).
• Conduct phone screening questionnaires to assist eligible participants based on study requirements.
• Select trials for participants based on eligibility criteria.
• Build excellent rapport with new and existing participants.
• Schedule appointments and maintain the participant database.

Requirements:

• Minimum of six month's experience in a contact centre (required).
• Experience in a customer-facing role (required).
• Exceptional time management skills with the ability to work in a fast-paced environment.
• Strong team collaboration skills and the ability to work independently.
• Commitment to maintaining a professional level of confidentiality.
• Ability to meet set targets and KPIs.

Benefits

• Meaningful Impact: Contribute to improving lives globally.
• Professional Growth Opportunities: A supportive environment that values employee development.
• Employee Recognition: Achievements are celebrated and rewarded.
• Wellness Initiatives: Prioritise your health and well-being.

If you're passionate about making a difference and have the required experience, we encourage you to apply!

You can reach out to me directly as well on:

+61 2 9249 8052

Aoife kavanagh
Recruitment Consultant

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856