The Job

The Implementation Team Lead oversees team day-to-day operations and supports direct reports as a people manager with coaching, development and performance management. Team leads provide guidance and best practice mentorship on both implementation principles and product technical knowledge.

Aroflo is a subsidiary of the Simpro Group

What You’ll Do

Provide operational oversight and day-to-day support for all direct reports and support to business unit leadership as required.

Transparently align and collaborate with the leadership team including regular reporting on team metrics, goals, operational KPIs and OKRs.

Drive team performance, contributions and adoption of the Simpro Groups Rally Cry & Defining Objectives.

Mentor, coach and provide development opportunities for direct reports. Includes but not limited to regular 1:1s, team meetings, and observations.

Triage and address customer challenges, complaints and direct report concerns, and escalate as required.

Maintain an advanced knowledge of products and services.

Build and maintain relationships with other areas of the business and the wider Simpro group.

Approve absence requests, expenses, travel and collaborate with the leadership team on any performance management issues, as well as complete annual performance reviews.

What You’ll Bring

Proven experience in a SaaS or tech-focused environment, managing and developing high-performing teams.

Ability to oversee multiple projects with competing deadlines, demonstrating exceptional organizational and time-management skills.

Strong understanding of SaaS implementation processes and methodologies, and a proactive approach to learning and staying up-to-date on product changes.

Excellent written and verbal communication skills, with the ability to convey information clearly to clients and team members at all levels.

A strategic approach to resolving customer issues efficiently and empathetically, ensuring customer satisfaction and loyalty.

Familiarity with tracking and analyzing KPIs and performance metrics, with a strong ability to use data to drive continuous improvement.

Ability to foster a team culture of mutual support, collaboration, and shared success, both within the team and across departments.

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.