Fone Haus is Papua New Guinea's leading mobile phone and technology retailer with more than 25 branches across the country. As we expand our network of stores, we are now looking for a results driven RETAIL OPERATIONS MANAGER to lead our 400 strong team and continue to drive our company's strategy.

This is a full-time role based in Port Moresby and comes with an executive renumeration package aligned with this senior role.

The RETAIL OPERATIONS MANAGER will be responsible for leading all aspects of the retail performance across all of the Fone Haus locations in PNG. This senior leadership role will oversee store operations, people development, customer experience, visual merchandising and commercial results. The ideal candidate will be a hands-on leader who is relentless in the pursuit of customer satisfaction. You will have experience leading multi-site stores and be outcome driven.

Your key responsibilities will include:

Lead day-to-day operations across the Fone Haus network of stores

Deliver on sales, profit, stock and customer KPI's

Manage and coach Regional and Store Managment Teams

Implement retail systems, SOP's and reporting framework

Champion of customer service, in-store experience and brand consistency

Coordinate with the Marketing, Supply Chain and IT teams to align on execution

Identify new store opportunities and lead store launches

Drive training and capability development opportunists for your team

Monitor and take action on Stock take outcomes, loss prevention and compliance measures

About you:

We are looking for a mature and dynamic RETAIL OPERATIONS MANAGER which aligns with the following skills and experience:

5+ Years in leading a multi-site retail environment

Proven track record in managing sales performance, store standards and people

Strong team development experience

Excellent organizational communication and problem-solving skills

Strong time management skills.

Self-motivated and results driven.

Ability to build rapport with both internal and external stakeholders and develop those working relationships effectively

Proficiency in the Microsoft Office suite.

Excellent verbal and written communication and interpersonal skills.

Degree/Tertiary qualifications in Business, or a related field.

Current valid Passport and the ability to pass the required medical checks

What's in it for you?

Competitive salary + accommodation + company vehicle + benefits

Annual travel allowance and relocation assistance

Become part of a leading business and build a long-term legacy to be proud of

An opportunity work with a fast-growing business that is willing to invest in its future.

Company support to develop your professional skill set.

Live and experience life in an overseas country which is still only 1.5hrs from Cairns, 3hrs from Brisbane and 3.5hrs from Sydney.

What you need to do now:

If you are ready for a challenge and this has sparked your interest, please click APPLY NOW and submit your updated resume along with a covering letter outlining why you feel this role is a fit for you.

To be eligible you must hold a valid Australian or New Zealand Passport and have the ability to pass the required medial checks to obtain a PNG Work Visa and Permit

Only shortlisted applicants will be contacted.