The Merlo Group of Companies; is a name synonymous with “Quality” that designs, manufactures and markets its products under the "Merlo" and "Treemme" brands worldwide.

Central to their core value is the commitment of the Merlo Group to environmental sustainability, whilst striving toward quality in product improvement, operator comfort and operating efficiency, with a key focus on employee safety.

A market leader in the Telehandler market the world over, Merlo Group Australia, is a wholly owned subsidiary of Merlo SpA. www.merlo.com

About the role:

We currently have an exciting opportunity for a trade qualified HD Fitter to join our team as a Product Support role for the Merlo and Treemme range of equipment. This permanent role will allow you to access OEM training while you build a long-term career in a genuine global company.

Main responsibilities include:

Providing dealer support across the East Coast to Service Personnel along with Parts and Service Advisors as required, helping with parts and any technical related issues that may arise.

Identify areas for improvement and work with the dealers to address any deficiencies in operational process

Escalate all issues to relevant department heads and within a timely manner

At all times maintain an open communication and good working relationship with dealers, peers and other departments

Ensure that all interactions with key stakeholders is professional and courteous as you are required to continuously 'Practice & Develop' the “Merlo Way”

To be successful in this role you will have:

Relevant Diesel Mechanic trade qualifications

Functional hydraulic understanding, along with fault diagnosis

Previous experience with frontline operational experience with the desire to develop

Previous experience with delivering training packages in a one on one or group scenario

Demonstrated background experience with Merlo and or any Telehandler equipment is desirable

Good communication and customer service skills and the ability to build long term relationships

Safety focus and abide by site safety processes

Benefits

We are offering:

Permanent Full Time Position in a leading OEM with long term job security

Fully maintained company dual cab ute

Competitive remuneration package

150 hours annual leave

Uniforms after qualifying period

Opportunity to work on the entirety of the Merlo and Treemme range

An opportunity to travel intrastate, interstate and abroad

OEM training and opportunities for upskilling with access to the latest technologies

Supportive mentors who value your input in finding new and improved ways to achieving success

Be a part of a leading OEM in its range of equipment that values the wellbeing of its staff

Be a part of a small but very successful team