Technical Account Representative – Scientific Instrumentation

Location: North Sydney, NSW
Company: FIAlab Instruments Australia Pty Ltd

FIAlab Instruments Australia Pty Ltd is seeking a motivated and technically skilled Technical Account Representative to join our growing team. This is a unique opportunity to work with cutting-edge laboratory instrumentation in a dynamic, regional environment.

About Us

FIAlab Instruments Australia Pty Ltd, based in Sydney, is an affiliate of FIAlab Instruments Inc., a U.S.-based manufacturer of advanced chemical analysis instrumentation and control software. Established in 2024 to better serve our Australian and New Zealand customer base, the Australian office has seen rapid growth and is expanding its team.

We specialize in flow injection analyzers, used for automating wet chemistry methods across a range of analytes and industries. Our global customer base spans all seven continents and is supported by a well-established distributor network.

Position Overview

As a Technical Account Representative, you will work closely with existing and prospective customers throughout the entire sales cycle — from identifying needs to delivering tailored instrument solutions. This role combines technical sales with general business support and offers a diverse range of responsibilities.

Key Responsibilities

Sales & Account Management

Drive sales of laboratory instrumentation to new and existing clients

Build and maintain strong customer relationships across the ANZ region

Educate prospective customers on FIAlab’s product range and assist with onboarding and integration

Conduct product demonstrations (in-person and virtual)

Represent the company at conferences (travel required)

Business Operations

Manage supplier and procurement portals

Oversee local inventory and coordinate shipping and logistics

Support day-to-day administrative tasks and internal policy coordination

Candidate Requirements

Minimum 3 years of post-college experience in laboratory instrument sales or a closely related field

Strong understanding of analytical instruments (experience with flow analyzers, ICP, or LC/IC/GC is a plus)

Excellent communication skills, both written and verbal

Strong customer service and interpersonal abilities

Proven organizational and multitasking skills

Strong problem-solving skills and attention to detail

Substantial travel domestically (~30%) and internationally (~10%) is required

FIAlab has a strong commitment to employ local labor and the applicant must have the right to work in Australia

Preferred Qualifications

Bachelor’s degree in Chemistry, Environmental Science, or a related scientific discipline

Prior experience with flow injection analysis or similar technologies

Familiarity with laboratory workflows and customer support in a technical setting

What We Offer

Hands-on training with our instruments and software

A varied role with both technical and business responsibilities

Opportunities for professional development and travel

Being part of a supportive, collaborative regional team