ICT Support Specialist

Permanent Full Time - 36 Hour Week

$93,235 - $101,108 per annum (Superannuation excluded)

Exciting opportunity to join one of Melbourne's largest municipalities.

Located in the centre of Melbourne's growing west, Brimbank City Council is a local government that is welcoming, diverse and proud - just like the community we serve.

Being community first underpins everything we do. We work and advocate for our community, being innovative, future-focused and responsive and apply these same principles to the way we work with each other every day.

Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!

We are currently seeking a Full Time Permanent staff member to join our team based at our offices in Sunshine.

Due to the nature of this position, remote or work-from-home arrangements are not available

The role

Reporting to the Service Desk Team Leader, we are seeking an ICT Support Specialist who can bring their skills and experience for:

• A minimum of 5 years of ICT support experience with proven technical expertise.
• Excellent communication, problem-solving, and customer service skills. Support the delivery of stable, reliable, and high-visibility IT services within agreed timeframes and budgets.
• Act as a key escalation point for complex incidents within the Standard Operating Environment (SOE). Manage hardware and software provisioning requests in line with corporate standards.
• Strong technical skills in desktop and mobility support, audiovisual systems, and Microsoft 365 collaboration tools, particularly Microsoft Teams.
• Hands on experience with Microsoft Intune, Microsoft Config Manager & Faronics Deep Freeze software for endpoint management.

To be considered you will have:

• Current or recent experience in a similar role within a local council (desirable).
• At least 3-5 years' experience in a customer service delivery team within a technology environment, ideally a service desk.
• At least 3-5 years' experience in end user (desktops, laptops, endpoint device, etc) support.
• A solid understanding of ITSM Ticketing Tools to deliver best practice, Help Desk services to Council.
• Proficiency with desktop hardware/software, including Microsoft Windows Operating Systems, O365/M365 and endpoint tools (SCCM, Intune, etc)
• Ability to work in accordance with our values and behaviours.

Benefits of working at Brimbank include:

• Rostered day off
• 36 hour working week
• 16 days of personal leave per year (FTE)
• 16 weeks paid parental leave (FTE)>
• 3 weeks partner leave
• Make a positive impact to your local community

A Position Description for this role is attached. To apply, please include your Resume and a Cover Letter of no more than 2 pages, outlining how you can deliver on the key aspects of the role and how you will assist Brimbank in 'becoming the best it can be'.

Brimbank City Council actively encourages applicants from aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.

If you have any support or access requirements, or would like to speak to someone about employment process please contact People Culture and Wellbeing on 92494000.

Brimbank City Council is a Child Safe organisation and endeavouring to promote child safe, child friendly practices.

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

All applications should be submitted online by clicking on 'Apply' link.

Direct any queries regarding the role to: Manzoor Murshed - [email protected]

If you want to know more about what we do or why you should work for Brimbank City Council check out our web page: https://www.brimbank.vic.gov.au/careers