Associate Mediation Officer - Small Business Commission

• · Grade: Clerk Grade 5/6
• · Salary range: $99,938 - $110,271 + superannuation and leave loading
• · Duration: Ongoing/permanent role
• · Applications Close: Monday, 4th August 2025 [9:59am]
• · Location: Parramatta - required office attendance

About the Opportunity

Join a highly collaborative, passionate, and supportive team.

Opportunity to join the Mediation Team within the NSW Small Business Commission to support the delivery of alternative dispute resolution services to business customers and property professionals. This position will support and empower customers with competing interests to resolve issues and disputes utilising nationally accredited frameworks and standards of principled negotiation to ensure achievement of service delivery outcomes

Flexibility - we support your work-life balance.

Our team typically works from 8:00 AM to 3:30 PM, but we're happy to work with you to find a schedule that suits.

Most mediations start at 10:00 AM at our Parramatta office and run for approximately four hours, which you will be hosting the parties and organising the set up.

Career Development bring your can-do attitude, and we'll provide the training and support you need to become a nationally accredited mediator.

Autonomy - you will develop the skills to work independently within practice standards, with the support of your team to help you reach your full potential. The Team you will be joining focus on general civil matters.

About the Team

The Mediation Services team is responsible for providing mediation using the National Mediator Accreditation System standards for retail and commercial lease disputes, and other business-to-business civil matters. The team contributes to the efficient delivery of civil justice in NSW to businesses and their stakeholders to support a better business environment.

About Us

The NSW Small Business Commission is an independent statutory office of the NSW Government and includes a neutral and impartial dispute resolution service.

We also provide strategic advice and advocacy to small businesses across NSW. Our role includes:

• encouraging government agencies and larger businesses to enter productive working relationships with small businesses
• facilitating and encouraging the fair treatment of small businesses
• promoting a better operating environment in which small businesses can flourish.

Your responsibilities will include

• Help customers with competing interests make their best possible decisions and pursue their best possible commercial outcomes
• Independently manage your own portfolio of matters and accounts
• Scheduling mediation sessions at a time and place that works for the parties and the appointed mediator
• Assist parties to explore their common interests and determine goals
• Promote best practice dispute resolution methods
• Support open communication, improved understanding, and options for compromise
• Maintain neutrality whilst showing empathy to parties with competing interests
• Support continuous improvement and a culture of collaboration

About you

• You have demonstrated experience working with people in dispute, conflict, or crisis.
• You demonstrate confidence with verbal and written customer communication.
• Successful candidates are likely to have experience in litigation, financial complaints, business support services or alternative dispute resolution processes.
• You are enthusiastic about continuous improvement and innovation.

What we need from you

To start your journey towards becoming our Associate Mediation Officer, please click on the link below and attach your resume (max 5 pages) including your cover letter (max 2 pages).

Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 4th August 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process