Brand New Office - Mascot

Close To Public Transport

Renewable Energy Industry

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function.

About the role:

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

Provide exceptional customer service to clients inquiring about solar and battery products.

Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.

Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.

Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.

Maintain accurate and up-to-date customer records in our database.

Prioritise critical works and plan them based on resource availability

Establish good relations with various clients & internal or external stakeholders

SKILLS & EXPERIENCE

Previous experience in a customer service role - any industry is welcome!

Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.

Excellent problem-solving abilities and a customer-centric mindset.

Familiarity with solar and battery systems is advantageous but not mandatory.

Ability to work in a fast-paced environment and adapt to changing priorities.

Proficient in using customer relationship management (CRM) tools.

WHATS ON OFFER

Full-time Monday - Friday

Full industry training provided

Great manager & family-feel culture

Opportunities for professional development and career advancement.

Work with a passionate and dedicated team in the sustainable energy sector.

The recruitment process will be a phone interview followed by a face to face in our office based in Mascot.

If you are interested, please attach your CV and we will give you a call.