Calling all customer service superstars! An exciting opportunity to join the Revenue Team at NSW Ambulance.

Position Title: Revenue Clerk
Employment Type: Temporary Full-Time, up to twelve (12) months with possible extension
Position Classification: Admin Assist Gde 3
Location: NSW Ambulance Southern Sector, 203-223 Bourke Street, Goulburn
Application Close: Midnight on 31 July 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what its like to work for NSW Ambulance

Around the Grounds - November 2024

NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!

Whats on Offer

• $58,552 - $63,993 per annum + 12% super
• Leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing
• Staff Support Program - extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations ? discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Career development and growth opportunities
• Collaborative and supportive team
• Accessible via Public Transport

About the Opportunity

Play a key role in an emergency service providing excellent customer service to the members of public for charges related to Ambulance services provided ensuring NSW Ambulance meets its obligation in the management of revenue collection process.

• Respond to customer enquiries via phone, email, or written correspondence with empathy and professionalism
• Assist in managing ambulance billing, including non-patient invoicing, in line with NSW Health and NSW Ambulance policies
• Provide general administrative support and maintain accurate records
• Prepare timely and accurate reports
• Support continuous improvement by contributing to the development of new systems and processes
• Engage positively with the team and contribute to a supportive, collaborative work environment

About You

• You are dedicated, compassionate and passionate about delivering outstanding customer service and making a meaningful difference in your community.
• You'll be the first point of contact for members of the public regarding ambulance fees and charges.
• You'll provide timely, empathetic, and efficient assistance via phone, email, and written correspondence often during stressful and emotional times for our customers.
• You'll play a key role in supporting the revenue collection process by managing billing enquiries, maintaining accurate records, preparing reports, and contributing to the development and improvement of systems and procedures.

Where you will be working

Located just two hours from Sydney and one hour from Canberra, Goulburn offers the perfect blend of country lifestyle and city convenience. With a friendly, close-knit community, affordable housing, quality schools, and excellent local services, it's a great place to live and work.

Known for its rich history, the iconic Big Merino, and easy access to national parks, Goulburn continues to grow with opportunities across health, education, retail, and government sectors.

Learn more about life in Goulburn at Goulburn Mulwaree Council or visitnsw

How to Apply

Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: How do you handle changes or unexpected situation in the workplace. Provide an example in your response.

Question 2: Describe a time when you turned a dissatisfied customer into a satisfied one. What steps did you take?

Need More information?

1. Click here for the Role Description and Position Conditions and General Information
2. Find out more about applying for this position
3. Learn more about careers at NSW Ambulance here

Contact People

Please contact Marianne Octaviano on [email protected] if you have any questions about this role.

For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website.

Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.

Additional Information

• Applicants will be assessed against the essential criteria articulated in Position Description
• NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.

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