Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

This role is responsible for providing technical expertise pre procedure, intra operative and post procedure, including troubleshooting and supporting clinicians, Patients and Territory Managers.

Responsibilities;

Core Job

Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.

Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all.

Shared account management and ownership, in consultation with the Territory Manager.

Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.

Provide feedback re competition activity, and customer comments/feedback.

Provide pre procedure patient education, intra-operative procedure support, post-operative patient support and ongoing programming.

Maintain technical competency through training and education including knowledge of therapies and procedures.

Maintain up to date product knowledge and actively participate in education programs.

Complete monthly reports as required.

Document all implant/programming attendance.

Assist with product marketing and launches.

Provide market feedback on product and competitor activity.

Attend to/comply with customer service and other administrative requirements within the required timeframe.

Ensure maintenance of company property/assets.

Whilst providing clinical support to current Abbott users, proactively seeks opportunities to generate increased usage (volume or value), where clinically appropriate.

Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.

Action any other customer complaints with relevant the Division.

Perform other related functions and responsibilities as directed by Manager.

Travel as required (within your state, interstate and international) to meet the needs of the role.

You may be required to work outside of your ordinary hours of work to participate in essential training, team meetings, customer events or trade shows/conferences. These events may take place on an evening and/or weekend.

Quality, Safety and Environmental

Attend regular departmental meetings with relevant manager/supervisor to build in continuous feedback mechanisms.

Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.

Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures, and work practices with the intent of preventing or minimising accidental exposures to self, colleagues and/or the environment.

Ensure any PPE provided by the Abbott is worn.

Report any accidents or incidents within 24 hours through Donesafe and notify your manager.

Conduct

Ensure all activities carried out by self and others are in accordance with legislative employment policies, health & safety requirements and global policy.

Promote a standard of excellence for quality and customer focus at Abbott.

Uphold the Abbot Code of Business Conduct.

Live our Abbott Values – Pioneering, Achieving, Caring, Enduring.

Maintain up-to-date knowledge of Abbott standard operating procedures and policies and always ensure compliance.

Ensure your Company related activities comply with relevant Acts, legal demands and ethical standards.

Essential Requirements

On Call

This role requires participation in the relevant on-call roster applicable to your role.

Qualifications and Experience

Essential

Tertiary qualification in Medical, Business Management field or other related field required.

Experience in the clinical support of medical devices is highly regarded but not essential.

Competencies and Attributes

An ability to demonstrate a high degree of technical capability.

Maintains focus and control in stressful circumstances.

Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings.

Demonstrates belief in own abilities, and the willingness to exercise one’s own judgment, especially under challenging circumstances.

Expert communication skills and customer service skills.

Stays focused and under control in stressful circumstances.

Ensures an accurate understanding and acts in a way that facilitates open exchange of ideas and information.

Effectively transfers thoughts and express ideas verbally in individual or group situations.

Effectively identifies, plans, schedules and co-ordinates resources (people, material, information, time) required to accomplish your goals, and is well prepared for every case ensuring they have the right stock and is punctual.