Welcome to The Motley, Richmond’s most captivating boutique hotel: where five-star service meets urban soul. With 80 highly curated rooms, themed design nods to our costumier past, and a location buzzing with culture, sport, and street art, we’re proud to stand out.

Now part of the Tapestry Collection by Hilton, we’ve kept our local roots and added a global flair. Our team is growing, and we’re on the lookout for a full-time Hotel Duty Manager to lead, inspire, and deliver exceptional guest experiences - every day, every shift.

About Us

The Motley rises proudly above Richmond’s historic Bridge Road, once home to drapers, shoemakers and our muse, Ms Mary Parker, a spirited costumier whose legacy lives on in every stitch of the hotel’s design - right down to the patchwork robes and purple slippers.

Inspired by Richmond’s unique personality, from gritty street art to luxe fashion and legendary footy. The Motley blends five-star polish with Melbourne style. It’s this blend of history, creativity and heart that we bring to every guest stay, every service moment, and every new hire.

About the Role

Reporting directly to the Hotel Operations Manager, this is a high-impact leadership role for someone ready to step up, lead from the front, and be mentored into a future Front Office Manager position. You’ll be the glue between our front desk, housekeeping, and guest experience, helping to guide the daily rhythm of the hotel while ensuring every shift runs smoothly and every guest leaves feeling cared for.

At The Motley, we value creativity, initiative, and hospitality that comes from the heart. Whether you’re solving an unexpected challenge or welcoming a returning guest, you’ll bring a calm, capable presence and a sense of fun to everything you do.

What You’ll be Doing:

Overseeing Front Desk and Housekeeping operations across each shift to ensure a smooth, efficient, and service-focused hotel experience.

Acting as the senior decision-maker during shifts, managing all aspects of the hotel in the absence of senior leadership.

Coordinating daily arrivals, departures, and room allocations, including early check-ins, late check-outs, and VIP guest preferences.

Monitoring housekeeping progress, room readiness, and public area presentation, working closely with housekeeping supervisors to meet timing and quality standards.

Managing Hilton and PMS systems PEP) to complete end-of-day tasks, reporting, guest billing, and reconciliation.

Conducting daily shift briefings, allocating tasks, and providing handovers to ensure continuity across all touchpoints.

Supporting group bookings and events, liaising with sales, housekeeping, and F&B teams to deliver smooth, on-brand guest experiences.

Responding to guest complaints or incidents with professionalism and confidence, escalating when necessary, and following up to resolution.

Maintaining cash handling procedures, balancing floats, and reviewing financial transactions accurately at the front desk.

Completing incident reports, maintenance logs, and shift summaries, and escalating urgent issues to management as required.

Providing on-the-job training and mentoring for front office and housekeeping team members, reinforcing service standards and SOPs.

Upholding brand standards by living The Motley’s personality – blending five-star polish with a warm, personal touch.

What You’ll Bring

Previous 2 + years experience in a hotel front office or supervisory role.

A natural leader who lifts others and leads by example

Cool under pressure and confident managing a dynamic, fast-paced environment

Strong communication and organisational skills

An eye for the details that make guest experiences extraordinary

Driven, curious, and eager to build a career in hospitality

Someone who wants to be in the hotel business – because you love it

Bonus: Familiarity with Hilton systems PEP

What We Offer

A genuine opportunity to grow into a Front Office Manager position

Mentoring from a supportive, hands-on senior leadership team

Be part of a brand that’s as local as it is global – a Hilton Tapestry Collection hotel

Discounts, benefits and perks through Hilton and The Motley including staff meals, coffee and discounts on Hilton properties worldwide.

A dynamic, down-to-earth team that truly loves what they do

A workplace that embraces creativity, individuality, and hospitality done differently

If this sounds like you please send you Cover Letter and Resume via our link addressed to the Hotel Operations Manager.

Research shows that candidates from underrepresented backgrounds often hesitate to apply unless they meet every listed requirement. At The Motley Hotel, we’re committed to building an inclusive, diverse team - so if this role sparks your interest, we encourage you to apply. Your unique perspective and experience could be exactly what we need!