About Ibis Styles Eaglehawk

Ibis Styles Eaglehawk is the preferred choice for travellers visiting Canberra and its surroundings for leisure, conferences, events, and group stays. With 151 rooms, versatile conference, event spaces and F&B , we offer a comprehensive experience.

We are currently seeking a Full Time Duty Manager to join our team and deliver an exceptional guest experience.

In this role you will be responsible for:

About the Role

Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.

Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.

Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.

Supervision of lobby services including carparking and porter duties, ensuring guest arrivals and departures are as efficient as possible.

Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.

Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.

Preparation of Front Office recurring reports, commenting on key performance indicators.

Oversee Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.

Oversee Maintenance to ensure room standards, public areas, hotel assets are maintained while meeting productivity goals.

Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.

Adherence to WHS and Compliance procedures and policies.

About You

Work experience as a Duty Manager or similar role within a hotel environment.

Self-motivated with genuine passion for hospitality and guest experience

Experience supervising, training and motivating staff

Confident in creating rosters and adhering to wage control

Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations

Well presented with an eye for detail and strong organisational skills

Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling

Solid Rooms Division knowledge including Front Office, Reservations and Housekeeping preferred

Excellent time management and communication skills including rapport building between internal and external stakeholders

Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management

Ability to work unsupervised

Flexibility to work on a rotating roster including weekends and public holidays

Undergo regular training

Professional and punctual

Team player with a high level of self-motivation

About You

Proven Track Record: Showcase your adaptability and expertise with demonstrated experience in a similar role.

Team Player: Known for your positive and proactive approach, you excel at motivating and collaborating within a team.

Effective Communicator: Bridge gaps and foster collaboration with strong communication skills.

Can-Do Attitude: Your unwavering can-do attitude propels success and drives solutions.

Customer-Centric: Be passionate about creating memorable guest experiences, ensuring every guest feels valued.

Collaborative Spirit: Your exceptional teamwork abilities contribute to a harmonious and productive work environment.

What we need from you

High standards of ethical and professional conduct.

A can-do, responsible, and flexible approach to work with a strong work ethic

Proven ability to be a proactive individual with strong organisational and time management skills

A strong appreciation and compliance of workplace safety.

What We Offer

Dynamic and Supportive Team: Join a vibrant team dedicated to your success.

Growth Opportunities: We offer personal and professional growth paths in a rewarding work environment.

Career Progression: Explore pathways for career advancement, including opportunities within our national hotel portfolio!

If it sounds your next career move apply now. Only shortlist candidates will be contacted