The Ainslie Group has been in Canberra since 1927, and we are proud to have grown into leaders of the Canberra Community through our support of AFL, golf, and hospitability services. We have a well-established, and continually growing, team of over 175 staff and 45,000 members across both our Gungahlin and Ainslie clubs, some of which have been with us for more than 30 years!

As a well-recognised and reputable Club Group in the ACT, the Ainslie Group has received a variety of awards for our contribution to the local community. Most recently we were awarded with an accolade by Clubs ACT for Sustainability and Environment, and were highly commended for our Contribution to Sport, Community Development and Wellbeing.

We pride ourselves on our inclusive, welcoming, and supportive culture that prioritises the personal wellbeing of our team, while encouraging their professional growth, to help them reach their career aspirations.

We are currently seeking new team members to make an impact as a full-time Duty Manager, leading our teams at the Ainslie Football and Social Club and Gungahlin Lakes Golf and Community Club with passion and expertise!

Objectives

The key objectives of the Duty Manager role are to drive excellence in customer service, manage staff effectively, and spearhead day-to-day operations of the club. The successful candidates for the role will be working with a variety of internal and external stakeholders in the daily duties of the role, and will work on prioritising positive member experiences through everyday interactions.

Key Responsibilities

Work efficiently within a key leadership role, supporting your team to always succeed, while providing outstanding customer service

Actively leading by example in all areas, ensuring best outcomes for business

Supervise and direct staff in operational areas, ensuring a high standard of service to customers, and professional resolution to any complaints

Complete all financial tasks accurately and in a timely fashion, including the precise completion of end of day and opening checks and balances

Comprehensive incident reporting following club policy and procedures

Assist in all gaming related operations, including clearance, payouts and compliance

Adhere to WHS policy and procedures

Monitor staff levels and adjust roster accordingly for optimum day-to-day operation

Verify all shifts for payroll

Maintain RSA/RCG standards and apply appropriate measures to resolve any issues

Understand and actively engage in any promotion, communicating with staff and members, and referencing supporting material where necessary

Maintain venue and personal presentation to the highest standard

Any other duties as listed in the PD for the role, or as directed by Senior Management

Duty Manager Position Requirements

Minimum of two (2) years experience in a management role within the hospitality industry

Demonstrated experience in direct leadership of a large, varied team

A team player, who can lead by example and motivate the team to gain a high level of staff engagement, encouraging a positive culture

Can provide clear communication, both written and verbal, to gain positive results

A lively and dynamic individual with a keen eye for customer needs and delivering memorable experiences

Someone with a passion for food and beverage trends who is constantly developing their knowledge of industry

RSA, RCG, and gaming proficiency

Immaculate grooming and hygiene standards

Diploma in Hospitality, or working towards, will be highly regarded

Additional Employee Benefits

Employee assistance program

Opportunities for career progression across a wide range of specialisations

Training and development opportunities

Supportive team environment

Discounted food and coffee on rostered workdays

Free parking

Additional club benefits

APPLICATIONS:

If you feel you have the skill set to take on this management role within one of Canberra’s leading club groups, please submit your resume, stating relevant experience, on the Seek portal.

If you would like to make any further enquiries about the position, please contact: [email protected]

The Ainslie Group is proud to be an Equal Opportunity Employer and encourages candidates from all backgrounds, ethnicities, genders, sexualities, disability statuses, and other personal characteristics to apply.

Please note, a Police Check will be required as part of the onboarding process for the successful candidate.