About Illawarra Aboriginal Medical Service:

IAMS is a community-controlled Aboriginal Health Organisation providing culturally safe, holistic, and comprehensive health care services to the Illawarra Aboriginal and Torres Strait Islander community. Our work spans clinical care, health programs, and community support initiatives, with a strong focus on culturally responsive care.

Job Description:

This position is an Identified Role open to Aboriginal and/or Torres Strait Islander applicants only.

The Medical Receptionist & Administrative Support is a key frontline role responsible for delivering high-quality reception services and providing administrative support across the health service, including the GP Clinic, Nursing, Allied Health, and Health Programs teams. The role supports the effective day-to-day operations of IAMS and ensures a culturally safe, welcoming environment for clients and community members.

Key Responsibilities:

Reception Duties:

Provide culturally safe, professional reception services to clients, visitors, and staff

Manage phone enquiries, appointment bookings, and client check-in/check-out

Ensure the reception area is welcoming, tidy, and culturally appropriate

Maintain strict client confidentiality and uphold privacy standards

Administrative Support:

Provide administrative support to clinical and health programs teams

Perform data entry, filing, scanning, and records management

Assist with appointment reminders, recalls, and follow-up communication with clients

Support billing processes, including Medicare and other funding claims

Provide general administrative assistance, including document preparation and program coordination support

Teamwork & Cultural Leadership:

Work collaboratively with all members of the IAMS health team

Provide cultural insight and support in service delivery to enhance community engagement

Participate in staff meetings, training, and continuous improvement initiatives

Key Selection Criteria:

Identify as Aboriginal and/or Torres Strait Islander*

Experience in medical reception, administration, or customer service (health sector experience preferred)

Strong interpersonal and communication skills with a community-focused approach

Understanding of confidentiality, privacy, and cultural safety within a health service

Good organisational skills and ability to manage competing tasks

Proficiency with Microsoft Office and willingness to learn clinical software (Communicare experience desirable)

Ability to work collaboratively within a multidisciplinary team environment

Desirable:

Experience in Medicare billing, MBS claiming, or appointment management

Certificate III or IV in Business Administration (Medical), Health Administration, or equivalent

Knowledge of or experience working within an Aboriginal Community Controlled Health Organisation