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Please read the entire Job Description below, then submit your resume AND cover letter telling us a little about why you would be ideal for this position**

We are looking for Local - Entry level through to experienced Techs for our Cairns office

This role is not remote : we have an active vibrant work environment where we encourage and drive each other to success

Salary commensurate with skills and experience ($60-$110k)

The Team & The Place

TJ Microsystems is a locally owned and operated company with over 25 years in business and 20 staff with service locations in Cairns, Townsville and Brisbane (This position is for our Cairns office). We are one of the largest Managed IT Providers in North Queensland, specialising in delivering high quality IT services to our diverse client base. With a great work and social culture and a supportive team we work hard and we play hard. From our staff camping and water skiing trips to our bowling and pizza nights or staff bbq’s we foster a fun, family oriented and dynamic work environment.

About the Role

We're on the hunt for highly versatile technician with current technology skillset to join the dynamic TJ Microsystems team in our Cairns office.

Computer Network and Systems Engineer

Ideal Candidates for this role should have 1-10 Years experience across design, implementation, maintenance, support and troubleshooting of Microsoft Server network environments. Experience in implementation projects, networking, virtualisation in a managed IT services environment and equivalent Bachelor Degree or Higher and other industry qualifications are an advantage.

Experienced Engineers would ideally have used RMM tools such as Labtech, Kaseya or N-Able and PSA ticketing tools such as Connectwise or AutoTask. All qualifications are an advantage.

But you MUST be self-motivated, have good time management skills and a positive attitude. Exceptional communication and interpersonal skills and fluent English are critical, as you will have constant direct contact with clients undertaking:

Supporting basic and complex network types ranging from 5 to 200+ users

Supporting Microsoft 365, Windows Server & Desktop Technologies & Cloud Environments

Installing, configuring, testing, maintaining and optimising networks, applications, Servers and Workstations.

Configuration, installation of routers, firewalls, network switches, local/network printers scanners and Wireless Access Points.

Network Security analysis and design

Assessing and recommending improvements on client's IT Network environments (optimising networks, system upgrades, rack tidy ups etc.)

Updating and Creation of IT documentation including Disaster Recovery planning, IT Systems guidelines and procedures

Design and Integration of network and IT systems including third party applications

Provision of advice and strategic IT Planning for IT Infrastructure for both On premises, legacy and Cloud infrastructure

Occasionally work outside of usual business hours to accommodate client support needs.

As you will travel to client premises at times, a Current Australian Drivers Licence is essential.

The role involves providing technical drive to work with the entire team and priority escalation including management of critical and complex issues and emergencies. Experience in Pre sales engineering and working with the sales team in evaluating system design and architecture in preparation of complex SOW documents and project proposals would be an advantage.

You will be required to plan, install, manage, and maintain the following technologies:

Microsoft Server Platforms

Microsoft 365, Azure, Exchange (Online & Onprem)

Sophos CyberSecurity products

Cisco Networking, Ubiquity Wireless products

Cloud Migrations

Lenovo, HP, Dell technologies

What's on Offer

We have great opportunities for energetic, motivated individuals (yes we have multiple jobs) to join a local company that enjoys a strong marketplace presence and great relationships within the organisation and with our clients. We offer competitive salary rates reflective of your experience and a learning environment with opportunities to be part of a fast growth business to help develop your career.

We combine a family-oriented, fun-loving atmosphere with a corporate IT philosophy to create a unique fusion you won't find elsewhere. The region offers a unique tropical lifestyle with a beautiful blend of rainforest, reef and a culture of paradise and tranquility that most would only dream of for their family and or children.

If this is you, please submit your resume and cover letter now.

Please include the words ‘purple monkey dishwasher’ in your cover letter.