About Us
At Industry Refrigeration and Air Conditioning, we’re a growing, tight-knit team delivering high-quality HVAC and refrigeration services across Cairns.

As our business continues to expand, we’re looking for an organised, proactive Business Administrator to help manage day-to-day operations, support technicians, and keep everything running alongside our service supervisor behind the scenes.

What You’ll Be Doing
This role is at the heart of our business. You’ll be responsible for:

Customer Service & Scheduling
Answering phone enquiries and emails, booking in quotes, following up with clients, and keeping our techs organised.

Job Coordination
Scheduling jobs, assigning technicians, and ensuring the right resources are in place for each task.

Administration & Workflow Management
Maintaining job records, updating systems, and ensuring safety documents and processes are on track.

Accounts & Xero Reconciliation
Managing incoming bills, reconciling accounts in Xero and tracking payments.

Why Work With Us?
✅ Flexible hours between 7am–5pm – we respect your work-life balance
✅ Supportive team that values your input and ideas
✅ Opportunities to grow – we’re happy to invest in your professional development
✅ Paid team outings and a fun, inclusive company culture
✅ Make a real impact – help shape systems and be part of our ongoing success

What You’ll Need

Admin or operations experience (ideally in a service-based business)

Strong customer service skills – friendly, professional, and efficient

Confidence in using Xero (preferred)

Great organisational skills and attention to detail

A proactive attitude – you're someone who gets things done!

How to Apply
Sound like the role for you?

Call Sam directly on 0456 020 796.
Send your resume and a short cover letter to [email protected].

Want to stand out? Include a 60-second video telling us why you’re a great fit!