Principal Investigator - Fair Trading Operations - Investigations Unit.

Grade: Clerk Grade 9/10
Salary range: $129,464 - $142,665 + superannuation and leave loading
Duration: Ongoing, full time
Location: Parramatta (will generally be expected to come into the office 2-3 time per week as a minimum, with Parramatta mandatory for 1 day per week. This arrangement is subject to change based on team needs or broader divisional and Departmental flexible work policies)

About the team

An opportunity has arisen within NSW Fair Trading, Fair Trading Operations - Investigations Unit for an experienced, professional investigator.

The Principal Investigator leads and mentors a team of investigators undertaking a range of investigations and compliance activities. To be successful in this role you will be able to demonstrate previous experience in dealing with complex and sensitive investigations and compliance activities, as well as the ability to research and interpret policy and legislation.

As a member of the Investigations Unit you will collaborate with other members of the team and supervise and monitor performance of Investigators in the team ensuring the team meets group goals and guarantees of service. The position provides expert advice on legislative and compliance matters to Investigators and senior management.

Your day-to-day

Key responsibilities within this position will include, conducting assessments and investigations, in an efficient and effective manner and in accordance with the legislative requirements, available methodologies and departmental guidelines. You will also need exceptional communication skills and be able to communicate at all levels both internally and externally.

To be successful in this role you will:

• Have expertise in undertaking complex investigations.
• Have a thorough knowledge of best practice investigation policies and procedures, the rules of evidence, preparation of briefs of evidence, and court processes.
• Possess high level analytical, organisational and communication skills.
• Be able to manage competing priorities and make sound decisions; and
• Demonstrated experience in leading a team.

Pre-Requisites

• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies
• Satisfactory criminal history check
• Certificate IV in Government Investigations (or equivalent experience) or preparedness to undertake an identical or similar employer-sponsored program.
• A thorough understanding of the formal conduct of investigations, evidence gathering and review process.
• Current NSW driver's licence and ability and willingness to travel throughout the state when required.

Desirable:

Experience in people management
Knowledge and experience with the interpretation "Motor Dealers Act, and/or Australian Consumer Law".

What we need from you:

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 30th July 2025 [9.59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process