The Operational support Person is responsible for performing a variety of tasks to support warehouse operations and customer service. This role involves interacting with customers, processing sales orders, picking and dispatching goods, answering phone inquiries, and assisting with general office tasks. The ideal candidate is organized, customer-focused, and capable of multitasking in a fast-paced environment

Key Responsibilities

Customer Interaction: Greet and assist customers in a professional and friendly manner, addressing inquiries and providing support as needed.

Sales Order Processing: Accurately enter and process sales orders into the system, ensuring all details are correct and orders are fulfilled promptly.

Pick and Dispatch: Pick, pack, and dispatch orders efficiently, ensuring accuracy and compliance with shipping requirements.

Phone Support: Answer incoming calls, respond to customer inquiries, and provide information or redirect calls as necessary.

General Office Tasks: Assist with administrative duties such as filing, data entry, inventory management, and other tasks to support warehouse and office operations.

Inventory Management: Monitor stock levels, conduct stock checks, and report discrepancies to maintain accurate inventory records.

Safety and Compliance: Adhere to workplace safety standards and company policies to ensure a safe and efficient working environment

Qualifications and Skills

Education: High school diploma or equivalent.

Experience: Previous experience in a warehouse, customer service, or administrative role is preferred but not required.

Skills:

Strong communication and interpersonal skills for customer interactions.

Proficiency in basic computer systems for order entry and inventory management.

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Attention to detail and accuracy in order processing and picking.

Physical ability to lift and move items (up to 20Kg) and perform warehouse duties.

Attributes:

Customer-focused with a positive and professional attitude.

Team player with the ability to work independently.

Reliable, punctual, and adaptable to changing priorities.

Working Conditions

The role involves working in a warehouse environment with potential exposure to varying temperatures and noise levels.

Requires standing, walking, and lifting for extended periods.

Standard working hours: Monday to Friday, 8:30 AM - 5:00 PM, with potential for overtime as needed.

Reporting Structure

Reports to: Operations Manager