About the role

IntoWork Australia is seeking passionate and customer-focused Customer Service Advisors (CSA) to join our contact centre in Adelaide, South Australia. As a CSA, you will be the first point of contact for our clients, responding to enquiries and providing high-quality support. This is a 38hr/week role, based in our Pulteney Street, Adelaide office.

Next induction batch starts 25th August, 2025

What you'll be doing

Provide prompt and professional handling of calls, webchat, and email enquiries

Working with a customer-centric approach, ensuring all touchpoints contribute to a positive customer experience.

Being resourceful to find information, navigate systems and business technology.

Process documentation, perform data entry, and maintain accurate records.

Achievement of KPIs, contributing to an effective, high-performing team.

What we're looking for

Passionate about customer service. Contact Centre experience is a bonus but not mandatory.

Strong communication and relationship building skills.

Attention to detail for accurate data entry and documentation.

Agile and adaptable.

Microsoft Office and CRM platforms and willingness to learn.

Positive approach to work with a focus on teamwork, collaboration and support.

What we offer

Be part of a collaborative national team.

Opportunities for career development and ongoing training

Professional development and career growth opportunities.

Employee wellbeing initiatives

Opportunity for Work From Home flexibility

About Us

IntoWork Australia is a leading national provider of Employment, Skills, Education, and Support services that promote economic and social participation. With over 2,600 staff across more than 200 locations, we deliver tailored pathways for individuals and workforce solutions for employers. Our vision—'Vibrant Futures'—drives everything we do for our staff, service users, and business clients.

Disclaimer:

Applicants must be eligible to work in Australia.

Applicants must have their MyGov/MyID level at ‘Standard’ or ‘Strong

An approved/current Working with Children Check (WWCC) and National Police Check (NPC) are required.