Training and Capability Advisor
Clerk Grade: 7/8
Employment Type: Ongoing, Full-time
Location: Hybrid working, with weekly office attendance flexibly across Revenue NSW offices
This role sits within the Land Tax Business Unit in the Taxes and Grants division of Revenue NSW.

About the team

The Land Tax Business Unit is responsible for the assessment of varied taxes and levies. We are seeking a motivated, enthusiastic, and innovative individual with experience in training and education, who is passionate about delivering outcomes and driving capability uplift. Knowledge of the Land Tax business and its legislation & policies is highly desired.

Your day-to-day
As a Training & Capability Advisor, you will:

• Independently identify training needs and design, implement, and evaluate learning and development activities for a large-scale team.
• Collaborate with stakeholders to develop and deliver engaging training programs and resource materials using a range of delivery modes.
• Create and facilitate tailored induction packages and assist with the co-ordination of new starter onboarding.
• Maintain up-to-date knowledge of relevant legislation, policies, procedures and business rules.
• Manage workforce capability assessments to identify growth opportunities and contribute to succession planning for business success and workforce sustainability.
• Work closely with stakeholders to support branch and divisional projects, maintain knowledge management systems, change initiatives and peak planning activities.

To be successful in this role you will demonstrate:

• Proven ability to deliver workplace training to a diverse audience.
• Ability to work autonomously and collaboratively while managing competing priorities and multiple concurrent projects.
• Strong written and verbal communication skills, including excellent presentation skills.
• Experience collaborating with internal and external stakeholders, including subject matter experts to create training content.
• Ability to manage training schedules in line with workloads, tight deadlines, and conflicting high-level priorities.
• Hold a Certificate IV in Training and Assessment, or have equivalent demonstrated workplace experience.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 23rd July 2025 at 10 am, Wednesday

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process