Exciting new role in our Autism Connect team!

Autism Connect Coordinator

Fixed Term | FTE 0.8 - 0.9

$75,000 - $80,000

Hobart / Nipaluna, TAS

In-Office

About Us

Amaze is dedicated to building an autism-inclusive Australia where Autistic people and their families can thrive. For over 50 years, we’ve driven change through support, advocacy, and innovative programs like Autism Connect, Australia’s first national autism helpline.

As we expand under a bold new Strategic Plan, we’re seeking passionate individuals within the Hobart community to help make real, lasting change. Our Autism Connect Team plays a vital role in delivering expert, evidence-based support to Autistic people, their families, and communities across the country.

About the Role

The Autism Connect Coordinator is a new role supporting the ongoing success of Australia’s national autism helpline, Autism Connect. Based in Hobart, this position plays a crucial role in enabling the Autism Connect team to deliver timely, effective, and empathetic support through phone, email, and webchat.

This role also has a broader office coordination focus, supporting the smooth running of the Hobart office and providing general administration across teams. From greeting visitors and handling mail to assisting with queries, managing office supplies, and providing peer support - you’ll be the go-to for all things admin and coordination.

This is a people-focused and highly organised role - perfect for someone who enjoys multitasking, problem-solving, and being part of a mission-led team.

Key Responsibilities

Service Coordination – Autism Connect

Provide high-quality, evidence-based support to internal and external customers via phone, webchat, and email

Support callers on topics such as autism diagnosis, education, employment, NDIS, therapies, and peer support

Triage enquiries, manage emotional or complex conversations, and escalate to Advisors as needed

Participate in regular supervision, team meetings, and reflective practice

Contribute to the development of autism-related content and resources

Accurately log service data using Salesforce, PureCloud, and SharePoint

Administration & Office Coordination

Coordinate front-of-house duties, including phone coverage and greeting visitors

Manage general office administration, including mail, stocktake, stationery and cleanliness

Liaise with building management and vendors to ensure smooth office operations

Provide administrative support across the Hobart office, including general program and meeting support and liaising with internal stakeholders on other administrative duties

Monitor shared inboxes and respond or redirect as needed

About You

We’re looking for someone who:

Has a willingness to learn and grow within the role, with the opportunity to develop further skills and potentially progress into an Autism Connect Advisor position.

Brings strong organisational and communication skills across phone, email, and IT platforms

Has experience in coordination, office administration, or executive/operational support

Has strong computer skills in utilising Microsoft Office Suite

Is committed to respectful and inclusive communication with Autistic people and their families

Thrives in a fast-paced, team-oriented environment with multiple responsibilities

Is confident managing facilities, resources, and internal processes with attention to detail

Has strong computer skills, ideally with Salesforce, SharePoint, or PureCloud

Desirable: A tertiary qualification (or working towards) in social work, disability, psychology, teaching or similar professions and/or demonstrated equivalent experience, will be highly regarded.

A Working with Children Check and National Police Check will be required if successful through Amaze.

Why Join Amaze?

Work with a passionate team driving positive change for Autistic people and the community.

A culture that values kindness, respect, and inclusion, with flexible working arrangements and neurodivergent-friendly practices.

Benefits including a holistic employee assistance program (EAP), professional development opportunities, gifted leave over Christmas, and salary packaging.

Acknowledgement of Country

Amaze respectfully acknowledges the Muwinina people as the Traditional Custodians of the land on which our Hobart office is based. We pay our respect to their Elders past and present and reflect on the continuing connection with Country and community.

Equal Opportunity Employer

Amaze is committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We proudly embrace people of all cultures, ages, genders, sexualities, abilities, perspectives, and backgrounds, ensuring a safe and welcoming environment for all.

We are an Autism Friendly Employer, meaning we actively provide workplace adjustments and support throughout the recruitment process and beyond. Whether you need modifications to your interview process, accessible technology, or flexible work arrangements, we encourage you to reach out.

As part of our commitment to diversity and inclusion, we:

Champion neurodivergent employment

Provide training and education on disability inclusion, cultural awareness, and allyship

Foster a culture of respect, curiosity, and belonging

If you require any adjustments or support in the application process, please contact [email protected] or call (03) 9657 1600 and ask to speak to our HR team.

How to Apply

Send us:

A response explaining why you're the perfect fit for this role (cover letter, video, audio, or phone call accepted!)

Your CV or resume

Email your application to [email protected] with "Autism Connect Coordinator" in the subject line.

Applications close Tuesday July 29th. Shortlisted candidates will be contacted shortly after.

🚫 No agency applications, please.