Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 45 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role…

This role will report into the Business Manager and offer administrative support for the Self Employment Assistance contract.

What might this look like you may ask?

• Work collaboratively with candidates, mentors and the SEA team to support them with relevant matters related to the SEA program
• Accurate administration of databases and other system requirements
• Data analysis and report writing to improve and develop business processes
• Intake and onboarding of participants providing accurate program information, eligibility, and enrolment advice
• Manage inbound customer service calls and initiate quality customer service outbound calls with a set timeframe where deemed necessary

The successful applicant will be offered a full time fixed term contract until 30 June 2027 with potential for extension, based out of a Maroochydore office. Additionally, for the right applicant we would consider part time applicants.

BUSY Benefits…

• Competitive, above award salary; Circa $65k + super + bonus
• Flexible and Hybrid work options
• Training and Professional development commitment
• Career progression and internal transfer opportunities
• BUSY Benefits program
• Employee Assistance Program
• Tools of the trade to support your individual role

About you...

• Must be comfortable working within tight timeframes
• Experience resolving problems using judgement when responding to issues and discerning when issues should be escalated
• Proven Administration and Customer Service skills required in order to create, maintain and enhance customer relationships
• Ability to effectively use technology in the workplace
• Ability to obtain a Blue Card and National Police Check with no disclosable outcomes
• Open drivers licence

Next steps...

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.