Customer Service Agent

Banksmeadow, NSW | Full-Time | Aviation & Logistics Industry

Wymap is seeking a passionate and experienced Customer Service Agent to join our close-knit team in Banksmeadow.

If you thrive in a fast-paced environment, enjoy solving problems, and delivering exceptional service, this is your opportunity to be part of a dynamic business supporting the airfreight and transport industry.

About the Role

You’ll be working in a supportive and experienced team of allocators and customer service agents, acting as the first point of contact for both internal stakeholders and external customers.

Your focus will be on ensuring service excellence, efficient allocation support, and helping to drive operational outcomes.

Key responsibilities include

Responding to internal and external customer enquiries, escalating as required

Delivering timely, professional, and solutions-focused customer service

Maintaining accurate records of customer communications and cargo terminal activity

Analysing data and reports to support fleet efficiency and planning

Maintaining strong working relationships via phone, email, and in-person contact

Ensuring compliance with company policies, procedures, and safety standards

Identifying areas for improvement and contributing to a positive team culture

What You’ll Bring

Minimum 1 year in a customer service or administrative support role

Strong communication and interpersonal skills

Intermediate computer literacy – especially with Microsoft Office

Previous experience in transport, logistics or airfreight (advantageous)

A proactive, solutions-driven mindset

Flexibility to work varying shifts (early starts or later finishes)

Ability to pass a Federal Police Check

A team-first attitude and passion for continuous improvement

Why Join Wymap?

At Wymap, we value our people. You’ll be part of a supportive team environment where your contribution is recognised.

We offer a competitive salary, ongoing development, and the opportunity to grow your career in a thriving national business.