ABOUT US

Winc is a workplace support company. We free up organisations to do what they do best by taking care of everything a workplace needs to work, all in one place. That means bringing together true depth and breadth of range, industry insights, tailored solutions, and national coverage to deliver what workplaces need when they need it.

ROLE PURPOSE

As a Service Technician in our Managed Print Services (MPS) division, you will be responsible for repairing and maintaining our customer's office equipment to a high standard of proficiency. Reporting into the MPS Service Manager, you will uphold excellent levels of customer service and satisfaction, contributing to retention of existing MPS customers.

This is a full-time, permanent position based at our Devonport TAS office - 18A Don Road Devonport TAS 7310, on Tommeginne Country.

KEY ACCOUNTABILITIES

• Manage customer service requests, including diagnosing machine faults, repairing equipment, conducting final inspections, and performing testing.
• Perform onsite machine installations, establish network connections, and provide end-user training.
• Assist the IT Tech team and Managed Service customers with remote support.
• Support the Sales team with both pre-sales and post-sales activities.
• Maintain high levels of customer satisfaction and meet company standards for call production, response times, and parts usage.
• Properly maintain and inventory all parts and support equipment required to perform the job effectively.
• Complete all Health, Safety, and Environmental (HSE) training and demonstrate an ongoing commitment to Winc's HSE plan, policies, and procedures.

WHAT WE LOOK FOR

• Certificate or equivalent qualification in Technology preferred.
• At least 2 years of experience as a copier technician.
• Valid driver's license.
• Strong organizational and time management skills.
• Good written and verbal communication abilities.
• Detailed knowledge of computer and copier management software such as PaperCut, uniFLOW, and Microsoft 365.
• Excellent customer service skills.
• Strong analytical thinking and problem-solving abilities.

WORKING WITH WINC

• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
• We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
• We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly The Winc Awards recognition program, team discounts, corporate partner discounts. People say it's a really collaborative and supportive environment - why don't you be the judge?