• Permanent, full-time opportunity
• Able to be based at any Vision Australia location with Work from Home Flexibility
• Base Salary = $74,797 + Superannuation with Salary Packaging up to $15.9k

About Us

Join an organisation committed to making a positive difference in the lives of others.

As a Vision Australia employee, you are part of a team committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.

We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.

As a trusted pillar of the community, Vision Australia has been supporting people who are blind or have low vision for more than 150 years.

About the Opportunity

As a Vision Store Support Officer, you will provide exceptional face-to-face customer service, conduct product demonstrations, and manage online inquiries to enhance the customer experience. In this role you will also:

• Support general customer inquiries in multiple channels including; face to face, phone, email;
• Process equipment claims for MAC, DVA, NDIS and other funded sales;
• Administration of online communication platforms for the Vision Store team.

View the Position Description for this role

About You

As part of the Vision Store team, you should have experience in high level retail sales and customer service. In addition, optical dispensing/assistant or other medical equipment or technology sales experience is desirable. You will also have:

• High proficiency in online customer support platforms;
• Proficiency in all Microsoft applications;
• Excellent verbal and written communication skills.

Benefits of Working at Vision Australia

• Annual salary review to ensure your pay is in-line with the market rates
• Easy-to-access location
• Professional development opportunities and micro-learning sessions available for all staff

Contact

If you have any questions about the role please contact the hiring manager, Eliza Grogan.

To apply

Please note that PDF documents are not accepted for accessibility reasons. If you require any support or considerations with the application process, please reach out to People and Culture or the above hiring manager.

For more information about working at Vision Australia, please visit our Careers page.

We are committed to ensuring an inclusive culture, and value diversity and all abilities. We highly encourage applications from candidates who are blind or have low vision and from those who identify as Aboriginal or Torres Strait Islander.