Join a Business That Delivers Happiness, Every Day.

At Gourmet Basket, we don’t just create beautiful hampers — we deliver smiles across Australia. Since 2010, we’ve grown into a multi-award-winning online gifting brand, renowned for our premium gourmet food, wine, pamper, and baby hampers. Alongside our delicious portfolio of brands — including Sydney favourite The Cupcake Factory — we specialise in making every gift feel personal and unforgettable.

We’re on the lookout for a Corporate Sales Coordinator who’s ready to bring creativity, care, and commercial acumen to the table. If you’re energised by building relationships, love solving customer challenges, and want to work with a team that takes gifting seriously (but not themselves), this is your moment.

About the Role

As our new Corporate Sales Coordinator, you'll be the trusted point of contact for our corporate customers — from their first inquiry to the final delivery of a perfectly crafted gift. This is a role where customer care meets creativity, and sales strategy meets human connection.

Based in our Artarmon office (Monday to Friday, 9am–5pm), you’ll play a vital part in driving the growth of our corporate customer base while ensuring every client feels valued, understood, and inspired by what we offer. Some flexibility to work out of the office is also possible – all your tools travel with you.

Your Key Responsibilities

Be the first point of contact for inbound corporate enquiries — phone, email, and web

Guide customers to the perfect gifting solution, acting as their personal gifting advisor

Develop tailored proposals that balance customer needs, budgets, and creativity

Coordinate with our operations team to ensure seamless delivery and exceptional service

Meet quarterly and annual sales targets on a commission basis

Prepare invoices and manage payment processes

Follow up on past orders and conduct quality checks with clients to build loyalty

Reconnect with lapsed customers to re-ignite engagement

Support outbound sales and marketing campaigns that grow our corporate client base

Troubleshoot issues with empathy and speed — always turning challenges into solutions

What You’ll Bring

Experience in corporate sales, client service or account management (ecommerce a bonus!)

A friendly, professional phone manner and great communication skills

Your creative skills! Help our customers create their own perfect hampers and gifts

High attention to detail — nothing slips through the cracks on your watch

A tenacious approach to problem-solving and customer requests

Strong organisational and multitasking abilities — you thrive when juggling multiple projects

Proficiency with Microsoft Office and confidence using web-based tools

A genuine desire to make customers feel heard, appreciated, and delighted

A team player mindset with a proactive, can-do attitude

Why Join Us?

Make an impact: You’ll help businesses across Australia send gifts that build relationships and show appreciation.

Grow your career: Be part of a fast-growing ecommerce company with exciting opportunities ahead.

Creativity encouraged: You’ll have the freedom to design solutions that wow our clients.

Feel good at work: We’re in the business of happiness — and we take pride in creating a workplace that feels the same.

Extra hours = extra rewards: We're a seasonal business, so flexibility (including some paid overtime during Christmas) will be appreciated — and rewarded.

Ready to build something meaningful — and beautifully packaged?
Apply now with your resume and cover letter. Only shortlisted candidates will be contacted for interview. We can't wait to meet you!

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