We are seeking a full time, detail-oriented and organised Administration Employee to support the daily operations of our cake store located in Castle Hill. This position plays a key role in maintaining administrative efficiency, handling customer inquiries, processing orders, and assisting with inventory and scheduling. The ideal candidate is friendly, proactive, and capable of managing multiple tasks in a fast-paced retail environment. Full time hours with some flexibility.

About Us

At Exquisite Cakes, we create more than just desserts — we craft edible memories for life’s most important moments.

Key Responsibilities

Customer Service:

Respond to phone calls, emails, and in-store customer inquiries

Take and confirm cake orders, including custom requests

Coordinate with kitchen staff to ensure accurate order fulfillment

Administrative Duties:

Manage and update customer databases and order records

Prepare invoices and receipts

Maintain filing systems for financial and customer documentation

Inventory and Supply Management:

Track inventory levels of packaging, and supplies

Assist in placing and receiving orders from suppliers

Reconcile delivery receipts with inventory record

About You

Prior experience in administrative, retail, or food service roles

Excellent verbal and written communication skills

Strong organizational and time-management abilities

Proficiency with technology, including emailing, google drive suite and POS Systems

Familiarity with basic accounting or bookkeeping is preferred

Friendly, professional demeanor with strong customer service skills

Ready to work in a fast-paced retail environment

Occasional weekend and holiday shifts may be required

Standing, walking, and light lifting may be part of the role