The Role

Toll Transitions is a stand-alone business brand under which Toll deliver and manage comprehensive relocation and removal services to a number of Government and Corporate clients.

We have a number of temporary roles available to cover our peak period.

Key Responsibilities

This is a meaningful, fulfilling and fast-paced role, primarily providing assistance to ADF members with a range of enquiries via phone, SMS and email, operating on a rotating roster between 7.00am - 5.30pm Monday - Friday.

We're committed to delivering an exceptional experience for our members, and we're looking for talented individuals who bring the following qualities to our team:

• Excels in dynamic, high-volume call centre environments: Maintains focus and delivers effective support under pressure while assisting Australian Defence Force (ADF) members with their enquiries.
• Resilient and adaptable: Approaches challenges with a proactive mindset and confidently navigates change.
• Empathetic and solution-focused: Demonstrates warmth, understanding, and strong problem-solving abilities in every interaction.
• Driven by a passion for helping others: Strives to create positive and meaningful experiences for members during critical moments.
• Exceptional listening and communication skills: Communicates with clarity and professionalism, exercising discretion at all times.
• Self-motivated and autonomous: Performs effectively within a team environment while maintaining individual accountability and productivity.
• Collaborative team player: Engages with colleagues both virtually and in person to foster a supportive and connected workplace.

Skills & Experience

• Relevant Industry Experience: A minimum of one year's experience in a high-volume, fast-paced contact centre or customer service environment is desirable.

• Technical, System and Keyboard Proficiency: Excellent keyboarding skills and a demonstrated ability to confidently navigate and operate multiple complex computer systems with a high degree of accuracy, including proficiency in Microsoft 365 applications.

• Industry Knowledge Acquisition: Capacity to rapidly acquire and apply knowledge of industry-specific processes, especially those related to the relocations sector and Australian Defence Force (ADF).

• Customer Service Commitment: A strong commitment to delivering exceptional customer service, with a customer-first mindset and a passion for meeting client needs.

• Time Management and Organisational Abilities: Outstanding time management and organisational skills, with the ability to prioritise tasks effectively in a dynamic work environment.

Benefits

• Brisbane CBD location.
• Friendly and service-oriented team culture.
• Potential opportunities to progress in an international Global Logistics company.

About Toll People

Toll People are Australia's most recognised provider of Transport, Logistics, Supply Chain and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development.

If you're interested in this role, please click on 'Apply'. Should you have any questions please call Muna Shire on 03 8369 2400
Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies and will not pay any placement fees relating to such unsolicited resume referrals.

All applicants must be entitled to work in Australia and be prepared to undergo a criminal history check, pre-employment medical and/or drug & alcohol testing as required.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples, and those of all ages, genders and abilities.