Lead and inspire a talented team during ongoing crisis in the rental housing system

Drive integrated practice and innovation across the organisation

Ongoing contract, $117,000 - $120,000 Base Salary, plus salary packaging, super and + additional leave

Make a tangible difference for Victorian renters facing housing challenges

Your Impact

Make a difference by leading a team dedicated to improving the conditions for renters by providing client-centred and integrated support. The Integrated Services Manager will be responsible for leading a passionate and talented team of financial counsellors, social workers and an outreach worker, and will be responsible for driving and supporting integrated practice across the broader Client Services Team.

The Organisation

Tenants Victoria stands at the forefront of housing reforms in Victoria, serving as the peak body for renters and the leading specialist tenancy community legal centre. As a respected and influential advocate, we drive social change to improve conditions for those who rent their homes and are hardship or disadvantage.

tenantsvic.org.au.

Benefits

Generous Salary Package, plus 17.5 % leave loading and salary packaging

Additional paid leave over Christmas/Easter

Hybrid working model and collegiate working environment, close to public transport

The Role

As a strategic leader, the primary purpose of this role will be responsible for fostering relationships that advances the integrated practice model, drives practice innovation and contributes to creating an exciting and engaging environment conducive to providing highly impactful person-centred integrated services to renters.

Provide leadership, supervision and guidance to our financial counsellors, social workers and outreach worker to deliver quality outcomes.

Establish systems and processes to guide integrated practice and track progress, including developing clear processes for partnership engagement, communication and dispute resolution.

Build the capability of the team to deliver integrated functions and services.

Where appropriate jointly manage a small caseload of complex and/or highly sensitive cases. Co-working with and providing support as required.

Seek opportunities to expand the integrated practice and support partners to develop expansion opportunities to other disciplines and/or further build on existing integrated practices.

Contribute to research and work that promotes the integrated practice model, including evaluation projects and input into relevant submissions

Who are you?

The ideal person for this role is a confident leader with a passion for social justice and a deep understanding of client-centred service delivery and integrated practice approaches. You will preferably have demonstrated leadership experience in social and community service setting.

You will bring:

Demonstrated 4+ years experience leading high performing teams ideally in social work, financial counselling or a other relevant discipline.

An adaptable leadership style to inspire and manage a diverse team of professionals

Demonstrated program coordination experience, including development of systems and processes, and continuous improvement of those systems.

Excellent written and oral communication skills

Strong organisational skills and a flexible approach to managing conflicting priorities and approach

Knowledge or experience in working in an integrated practice or multidisciplinary environment

Evidence of a collaborative, team-based approach to work

Excellent communication and interpersonal skills

Tenants Victoria is an Equal Opportunity Employer and is committed to promoting a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples, women, people with culturally and linguistically diverse backgrounds, people with a disability and people identifying as LGBTIQI are encouraged to apply.

Personal data held by Tenants Victoria relating to employment applications will be used in accordance with our Privacy Policy.

Apply now

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How to apply

If you're eager to leverage your experience to support people in rental crises, seize this opportunity to join a passionate and dynamic team and make a real impact.

Please apply with a resume and cover letter ASAP as we will review resumes on receiving applications.

Alternatively, please contact [email protected] for further information, using the subject line: Integrated Services Manager