Employment Type: Ongoing / Permanent full-time opportunity

Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

Grade: DCS Clerk Grade 11/12

Salary Range: $149,739 - 173,174 p.a. base salary dependent on experience, plus 11.5% superannuation.

The opportunity

We are excited to invite applications for the opportunity of Associate Director Commercial Contracts & Performance for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role, you will provide leadership and direction across the end-to-end commercial process for all-of-government digital platforms including procurement, vendor and contract management, and supporting the broader team's digital operations, ensuring value for money and delivery of efficient services to enable the achievement of wider NSW Government objectives. You will engage and develop strategic partnerships with vendors, industry and internal stakeholders to maximise opportunities for collaboration and digital product optimisation.

Day to Day Responsibilities

• People leadership for immediate team and broader directorate, actively participating in Value & Portfolio Management leadership
• Operate laterally to support directorate, GTP leaders and represent senior leaders as required including providing expert, actionable advice to executives
• Lead and manage the end-to-end procurement process within GTP, ensuring compliance with NSW Government policies and maximising value for money
• Engage with vendors and industry partners to develop strategic partnerships and optimise digital product offerings.
• Oversee contract management, including negotiations and compliance monitoring, to secure optimal outcomes for the organisation.
• Collaborate with internal stakeholders to drive continuous improvement in commercial processes and mitigate risks.

What you will bring to this role

• Demonstrated experience in leading a large multi-disciplinary team in a service delivery environment while developing and operationalising commercial processes, including strategic sourcing, procurement and vendor and contract management, to align with organisational and NSW government objectives.
• Experience in leading and representing the team as a delegate for senior leadership to promote initiatives that enhance the value of government platforms, products, and services
• Experience in designing and implementing long-term strategies to ensure service continuity aligned with platform requirements and budget, facilitating improvements in the commercial process and minimising risk
• Demonstrated experience in leading negotiations and contract management for large-scale digital platforms to establish a consistent approach, ensure compliance, and optimise outcomes for the organisation and stakeholders
• Demonstrated experience in providing specialist expertise and strategic leadership in high-value commercial matters related to all-of-government digital platforms to maximise value and outcomes.

Essential experience

• Procurement, sourcing, contract and vendor management experience including demonstrated ability to be an SME on government digital commercial operations
• Significant experience in building effect networks and mutually beneficial partnerships
• Knowledge and certifications in SAFe are preferred including understanding expense recovery and inter-agency agreement alignment

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via [email protected].

For enquiries relating to role, please contact Steven Longhurst via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 28 Jul 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process