Our Client:
A global leader in the Fire Services industry, our client is known for its commitment to innovation, safety, and outstanding customer service. With decades of experience delivering high-quality fire protection solutions, they’re a trusted partner to some of Australia's most prominent businesses. As they continue to strengthen their presence across NSW, they are seeking a seasoned Key Account Manager to lead and grow key client relationships across their service portfolio.

The Opportunity:
This is a strategic and relationship-driven role focused on managing and expanding existing service contracts across a high-value client portfolio. You will be responsible for maintaining long-term partnerships, ensuring customer satisfaction, identifying opportunities to expand service offerings, and delivering on service excellence. This is an ideal opportunity for a commercially astute leader who understands the value of long-term customer engagement and has technical knowledge within the Fire Services sector.

Key Responsibilities:

• Execute account management strategies and growth strategies for key accounts with a strong focus on retention, upselling and contract renewals
• Act as a strategic partner to major clients across sectors such as Health & Aged Care, Retail Centres, Industrial Sites, and Premium CBD Assets
• Provide technical advice and tailored solutions aligned to each client’s fire safety needs
• Build internal alignment across service, operations and compliance teams to deliver a seamless customer experience
• Monitor contract performance, conduct client reviews, and proactively address risks or issues
• Lead involvement in service contract renewals and extensions

Skills & Experience:

• Proven experience in Key Account Management or Client Services, ideally in Fire Services, Building Services, or HVAC
• Strong understanding of Fire Service contracts, maintenance agreements and compliance standards
• Demonstrated ability to manage large, complex accounts and deliver long-term value
• Exceptional stakeholder management and communication skills
• Commercially focused with strong negotiation and contract management experience
• Strong leadership and mentoring abilities to support a high-performing team

What’s on Offer:

• Competitive base salary + car allowance + quarterly and annual bonus incentives
• Work with a premium portfolio of blue-chip clients across NSW
• High levels of autonomy and influence within a growing national business
• Long-term career opportunity with a company known for its employee support, safety, and stability

Apply Now:

This highly sought-after position offers a rare career opportunity with excellent remuneration, and a close-knit team environment. As a leader in the fire protection industry, they provide a platform for professional growth and development.

If you fit the above criteria and you're interested to explore this opportunity further click APPLY NOW, this position will not last long! Alternatively you can email me at [email protected]