MAYDAY Recruitment is seeking a dedicated Motor Claims Consultant to join a leader in claims management in Brisbane.

This role will manage end-to-end motor or heavy motor claims except for lodgements, settlements and recoveries.

What's in it for you?

• Full time permanent position
• Offices in Brisbane CBD
• $75,000 - $80,000 plus super
• Hybrid work environment (WFH Flexibility)
• Exposure to a variety of insurance claims and high-profile client portfolios.
• Engage with a network of professionals in a leading insurance firm.
• Opportunity to work on major projects and contribute to the company's success.
• Enjoy working in a collaborative and supportive environment.

Main responsibilities include:

• Guide brokers and stakeholders through the claims process, explaining requirements and steps.
• Assist clients in preparing necessary documents to support their claims.
• Facilitate effective communication to expedite the claims process.
• Provide prompt attention to all claims from initial contact to settlement.
• Investigate claims to assess their validity, gather evidence, and collaborate with involved parties.
• Negotiate with insurance companies to secure fair settlements for clients.
• Advocate for policyholders' rights to ensure they receive the benefits they are entitled to.
• Manage claim-related documentation and maintain accurate claim file notes.
• Collaborate with internal and external stakeholders to ensure smooth claim processes.
• Participate in projects to improve efficiency and reduce operational risk.

The ideal candidate:

• Strong knowledge of insurance policies, procedures, and regulations.
• Experience in motor or heavy motor end to end claims processes.
• Clear and effective communication skills, both written and verbal.
• Customer-focused mindset with the ability to handle complaints and difficult situations professionally.
• Familiarity with insurance laws and regulations.
• Proficiency in relevant software, data analysis, and Microsoft Office applications.
• Excellent decision-making and organizational skills.
• Ability to work collaboratively with various teams and stakeholders.

If this sounds like the ideal role for you, please apply today!