IT Project Coordinator (MSP)

About the Company

Our client, Interlinked, is a leading Sydney-based IT MSP (Managed Service Provider) providing outsourced IT services to many small, medium, and large businesses in Sydney and across the country. A team that supports approximately 4000 end users in varying industries and is growing by the week! Their core purpose is to be “Trusted to make a difference beyond the technology” by having end-to-end capability in house.

Being aligned with their values is as important as your skills and experience. If these values resonate, then let’s chat!

We Care – Care about their customers and their people

Make a Difference – Do the right thing, nothing is too hard, perseverance, problem solvers

Hunger to Learn – Innovate, adapt, learn, improve

One Team – They put their hand to assist, they are one team

Due to growth, Interlinked is looking to recruit an IT Project Coordinator to join their growing team based in CBD Sydney. The ideal candidate should be a proactive self-starter, someone who takes the initiative, shows leadership in managing tasks, and is not afraid to own their responsibilities with confidence.

The Role

The IT Project Coordinator plays a vital role in ensuring the successful delivery of projects by serving as the central point of coordination between internal teams, stakeholders, and vendors. The role aims to enhance consistency, efficiency, and the overall impact of service delivery by applying sound project management practices throughout the project lifecycle.

Responsibilities

Coordinate the delivery of projects from start to finish, including infrastructure upgrades, cloud migrations, client onboarding, and relocations

Facilitate project meetings, document outcomes, and ensure timely follow-ups with stakeholders

Manage project documentation and logistics, including schedules, budgets, risk registers and reports

Contribute to the improvement of delivery workflows, project templates, and governance practices

Support financial processes, such as quoting, invoicing, and tracking billable hours

Liaise with internal teams and third-party vendors to ensure consistent project delivery, resource alignment, and adherence to client expectations, and SLAs

Support the Sales team during the discovery and scoping phase by assisting with the preparation of project estimates, timelines, and onboarding plans and assist in evaluating project performance

Attend internal handover meetings to confirm project readiness and documentation completeness

Participate in ongoing training to strengthen delivery and technical capability

Skills and Qualifications:

Tertiary qualification in project management, IT or related field

At least 2 - 3 years of experience in a project coordination or service operations role within an MSP or IT services company

Project management certification (PMP, PRINCE2, or equivalent) is highly desirable

Proven ability to scope, deliver, and manage end-to-end technical projects, ensuring alignment with budget, timelines, and key deliverables

Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Microsoft Project

Familiarity with projects and ticketing tools such as Autotask, ConnectWise or similar

Ability to confidently communicate technical and non-technical concepts clearly to stakeholders at all levels

Skilled in stakeholder management, conflict resolution, and negotiation

Adept at managing client expectations and competing priorities across multiple concurrent projects whilst maintaining delivery quality

High-level organisational and time management skills, with strong attention to detail

If this sounds like you, APPLY NOW!