SMAART Recruitment is partnering with a specialist Call Centre that helps charities raise money through a variety of outbound and inbound campaigns.

They are a market leader in what they do and genuinely care about achieving great outcomes to help these causes—they've been in business for 25 years for a reason!

We're on the lookout for a Melbourne-based Team Leader to oversee their Victorian office. Based right in the CBD, you'll be responsible for running the Melbourne operation and leading the team.

From coaching and development to leadership and support, as the Team Leader, you'll be the go-to person for your agents.

This role will require you to wear many hats, but you can be sure that Management will have your back and support you with training and guidance at every turn.

As Team Leader you will:

• Coach, mentor, train, and inspire your team to hit KPIs and SLAs.
• Motivate and engage your team to deliver exceptional results for charitable causes.
• Conduct regular 1:1s and performance reviews, identifying areas for growth and celebrating successes.
• Handle escalated inquiries and provide real-time support to your agents.
• Foster a positive, collaborative, and high-performing team environment.
• Assist with recruitment, onboarding, and ongoing training of new team members.
• Monitor team performance and implement strategies to improve efficiency and effectiveness.
• Ensure adherence to company policies and procedures.
• Collaborate closely with senior management to align team goals with overall business objectives.

What's On Offer:

• $80,000 - $90,000 + Super + Bonus/Incentive.
• Mon-Friday business hours, no weekends or late nights.
• A fantastic opportunity to lead a dedicated team making a real difference.
• Sponsorship on offer for the right candidate if needed!
• A supportive management team that values your growth and well-being.
• A prime CBD location with easy access to public transport.
• The chance to work for a market leader with a strong ethical compass.

If you're a passionate and experienced Team Leader ready to make a significant impact for great causes this could be for you!

Don't miss this opportunity to lead a team that changes lives. Click 'Apply Now' to submit your resume and cover letter or for a confidential discussion call Will McPhee at SMAART Recruitment on 03 8637 4411.