Development Enquiry Officer

Assist customers with development enquiries and application lodgements

Access hybrid/flexible work arrangements, including WFH and RDO scheme

Salary from $90,863.88 to $97,954.13 p.a. plus 12% Superannuation (Grade H)

Make a Difference Where You Work

Willoughby City Council is seeking a motivated and customer-focused Development Enquiry Officer to support the delivery of high-quality planning and development services. This key role handles development application enquiries, lodgements, and day-to-day planning support. Working across the Planning and Customer Experience teams, you’ll play a vital role in enhancing customer service and driving continuous improvement.

Why Join Us

Be the First Point of Contact: Assist customers with development application enquiries and guide them through the planning process.

Drive Service Excellence: Partner with planning, certification, and customer service teams to streamline application lodgements and support efficient approvals.

Support Smarter Systems: Play a key role in improving planning processes and implementing upgrades to the NSW E-Planning Portal.

Collaborate Across Council: Work with multiple business units and contribute to a seamless, customer-focused development experience.

About the role

As a Development Enquiry Officer, you will:

Respond to development enquiries via phone, email, and in person

Manage lodgement of development applications, certificates, and permits (including via the NSW Planning Portal)

Act as Duty Officer and provide day-to-day planning support

Assist customers with pre-lodgement advice and documentation

Review submitted applications and supporting documentation for completeness

Support development assessment and certification teams with administrative tasks

Maintain and update application checklists, forms, and guidelines

Monitor and implement updates to the NSW E-Planning Portal

What You’ll Bring

Degree in Town Planning, Building Surveyor or related discipline, or equivalent experience

Experience in development assessment, building regulations, and certification processes

Strong knowledge of planning legislation (e.g. EP&A Act, LG Act, BDC Act, SEPP Codes)

Proficiency using the NSW E-Planning Portal and other digital systems

Excellent customer service, communication, and conflict resolution skills

Strong time management and ability to meet daily deadlines

Ability to work collaboratively across teams

Commitment to WHS and EEO principles

Desirable: Local or State Government experience

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact: Caitlin McNally, DA Fast Track Team Leader - 02 9777 7625

Applications should address all the key responsibilities outlined in the Position Description.

Please note being fully vaccinated for Covid-19 is a requirement prior to commencement of employment with Willoughby City Council, except where a medical contraindication certificate is provided.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 06 July 2025 at 11:30pm

Please note recruitment activity may commence before the closing date.