Customer Service Specialist

Your new company

Is a well-established telecommunications provider offering mobile and internet services tailored to suit a wide range of customer needs. From families managing multiple devices to seniors seeking simple, reliable solutions, their offerings are built around clarity, value, and ease of use. Their business division supports organisations looking to optimise their telecom spend with flexible, future-ready solutions.

Your new role

Will see you responsible for delivering high-level customer service across multiple channels, including phone, email, and live chat. You will act as a key point of contact, ensuring every interaction is handled with professionalism, empathy, and efficiency. This role is ideal for someone who thrives in a fast-paced environment and is passionate about helping people.

You will be responsible for:

• Respond to customer enquiries via phone, email, and live chat
• Provide accurate information and effective solutions in a timely manner
• Maintain a positive and professional attitude in all interactions
• Collaborate with internal teams to resolve complex issues
• Champion a customer-first approach in every task

What you'll need to succeed

• A strong commitment to delivering exceptional customer service across phone, email, and live chat
• Patience, empathy, and resilience when handling a wide range of customer enquiries
• The ability to stay calm and solution-focused in high-pressure or fast-paced situations
• Solid communication skills, both written and verbal
• Confidence using technology and navigating multiple systems at once
• A proactive and adaptable mindset with a willingness to learn
• Experience with CRM platforms such as Salesforce or Zoho (preferred but not essential)
• Previous experience in the telecommunications industry (advantageous but not required)
• A team-oriented attitude and a genuine desire to help others

What you'll get in return

• Free on-site parking
• Permanent opportunities
• Clear pathways for career growth and development
• Supportive team environment with ongoing training

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to [email protected], or call us now on 02 4222 0186.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.