Customer Service Support

Join a high performing positive Team - A Carbon Neutral Certified Telco Company!

Position:Customer Service Representative (Webchat and Emails)
Location: Sydney CBD
Contract: 6-12 months potential to go perm
working hours - Mon-sun rotating roaster 8am-8pm 38 working hour week
Rate: $38.46ph plus super plus loadings
Working Holiday visas welcome

About the company:
Dynamic and innovative telco company committed to sustainability and creating a positive impact. As a Carbon Neutral Certified company, they pride themselves on an awesome culture and dedication to providing exceptional service. Join an energetic, fun, and friendly environment where your contributions truly matter!

Role Overview:
We are seeking enthusiastic and detail-oriented Customer Service Representatives to join our team. In this role, you will engage with our customers via online chat and emails, providing top-notch support with a friendly tone of voice. Your accuracy in typing and excellent command of English will ensure our customers receive the best possible service.

Key Responsibilities:

• Handle customer enquiries through webchat and emails with professionalism and efficiency.
• Provide accurate and timely responses to customer questions and concerns.
• Maintain a friendly and approachable tone in all communications.
• Collaborate with team members to ensure seamless service delivery.
• Uphold our commitment to sustainability and positive customer experiences.

What We Offer:

• On-going temp role :$38.46ph plus super plus loadings, 38 hours a week.
• Rotating Roster: Over 7 days, 8am-8pm.
• Training: Full-time office training for around 4 weeks, then transition to hybrid work (pending on performance).
• Location: Sydney CBD

Requirements:

• Strong typing skills and attention to detail (you will have a typing speed test)
• Excellent command of English, both written and verbal.
• Friendly and professional tone of voice.
• Ability to work in a fast-paced environment.
• Commitment to our values of sustainability and exceptional customer service.

Why Join Us?

• Being part of a carbon-neutral certified company making a real difference.
• Enjoy a supportive and collaborative team culture.
• Competitive pay and flexible working arrangements.
• Opportunity to grow and develop your skills in a dynamic environment.

How to Apply:
If you are passionate about customer service and want to be part of a company that values sustainability and innovation, we would love to hear from you! Apply online now to join our team and make a positive impact. Please note - only shortlisted candidates will be contacted.