At Defy IT, we believe in pushing boundaries and redefining IT Support. We are a forward-thinking technology company committed to providing innovative IT solutions that empower our clients to take control of . We value creativity, collaboration, and a commitment to excellence, and we’re looking for passionate individuals to join our dynamic team.

Position Overview:
We are seeking a dedicated and tech-savvy part time IT Support Officer to provide top-notch technical assistance and support to our team and clients. In this role, you will be the first call in troubleshooting and providing remote and onsite assistance of IT issues for our customers, ensuring that their systems run smoothly and efficiently. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you! Please note that this is an in-office position and that work from home is not available for the first twelve months of employment with us.

Key Responsibilities:

• Respond to and resolve incoming IT support requests via phone, email, and in-person.
• Diagnose and troubleshoot network, hardware and software issues on various devices.
• Assist with the installation, configuration, and maintenance of computer systems, networks, and peripherals.
• Provide training and guidance to staff on IT-related tools and software.
• Audit and implement security recommendations from cloud services
• Conduct security assessments and audits of cloud environments to identify vulnerabilities.
• Implement security controls and best practices for cloud-based applications.
• Develop and maintain security policies, procedures, and documentation.
• Write proposals and be a solutions architect for potential customers we have met face-to-face
• Provide onsite and remote support to our customers
• Document and track support requests in our ticketing system, ensuring timely follow-up and resolution.
• Collaborate with the IT team to implement new technologies and improvements.
• Provide assistance as needed to other departments within the business to support our community education and marketing campaigns
• Stay up to date with the latest industry trends and best practices

Qualifications:

• Minimum Diploma of Information Technology
• Proven experience in IT support or a similar role would be advantageous.
• Experience in Microsoft 365 administration is a must
• Strong understanding of computer systems, mobile devices, and networks.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication skills, both written and verbal.
• Familiarity with ticketing systems and remote support tools is a plus.

What We Offer:

• A car park in central Indooroopilly which you will have access to outside of business hours
• Opportunities for professional development and growth.
• A supportive and collaborative work environment with a vision of giving back to the community
• Flexibility in rostering
• Unlimited Coffee

How to Apply:
If you are ready to take your IT support career to the next level and join a company that values innovation and teamwork, we want to hear from you! Please submit your resume and a cover letter outlining your experience and why you would be a great fit for Defy IT.

Defy IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. However please note that due to the security requirements of the contracts we have, we are only able to consider applications from Australian citizens or permanent residents