We Are East Gippsland Shire
East Gippsland is a natural playground with over 21,000 square km of land including high country, nine national parks, two significant marine parks, Australia’s largest navigable inland lake system and stunning coastlines included! Omeo is host to a fantastic bike park with amazing trails to explore while also being the gateway to snowfields, adventure awaits!
East Gippsland Shire Council is a large regional council covering 10% of Victoria. With a workforce of passionate community members, EGSC offers challenging and rewarding skills development and the ability to work with a range of teams across a range of locations.
A unique blend of nature, culture, and recreational opportunities, East Gippsland Shire is a captivating destination for those looking to broaden their skills whilst enjoying an enviable lifestyle.
The Opportunity
As a Customer Service Officer, you will deliver welcoming and professional customer service through all customer interactions in person, on the phone and online.
You will also be responsible for:

• Resolving customer queries
• Asking direct and appropriate questions to assist customers
• Provision of accurate information in a timely manner
• Recording information in Council database software
• Maintaining a professional image and compliance with uniform policy

This is a part time, limited tenure position until December 2026. Your scheduled hours and days will be: Week 1- Thursday Friday Week 2- Wednesday, Thursday, Friday.
Things You’re Proud Of (Key Selection Criteria)

• Proven experience in a call centre or high-volume phone operations.
• Minimum 2 years’ experience in a customer service industry.
• To be customer outcome focused delivering high resolution at first point.
• Use initiative and problem-solving techniques for the best customer and business outcomes.
• Excellent numeracy, cash handling, balancing and end of day banking experience.
• Well-developed knowledge of the East Gippsland Shire, region and/ or services.
• Excellent keyboard skills and experience with Microsoft software; Internet; and database products.

If successful, you will need to undertake a police check and hold a current and valid employee Working with Children Check. You must also be legally entitled to work in Australia.

Why you’ll love EGSC:
Work-Life Balance:

• Part time position leaving you plenty of time to enjoy all that Omeo and East Gippsland have to offer!

Competitive Salaries:

• Banded salaries with built in yearly increases!
• Annual leave loading paid as a lump sum in December!

A Supportive environment:

• 17 weeks paid parental leave (pro-rata)
• Additional special leave available for chronic health conditions and other special needs
• Employee Assistance Program offering counselling support when you need it
• Staff consultative committee - management consult staff on big decisions

Excited? We want to hear from you! Please submit:

• A cover letter detailing your interest and the skills you will bring to the role.
• A current resume with your personal details, experience, qualifications, and 2 referees.
• A statement addressing each of the key selection criteria.

Applications close at 11.59pm on Friday 25 July 2025.
Questions? For a confidential discussion about the position or to learn more, please contact Julie Richards, Team Leader Omeo, on (03) 5153 9500.
East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.
East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.