Requirements:

• Minimal technical experience, though have strong attributes in being proactive and identifying issues (problem-solving)
• Analysing and proposing solutions
• Clear and effective communication with internal and external stakeholders
• Flexible in changing priorities and tasks (adaptable)
• Takes initiative and possesses strong interpersonal skills for effective teamwork
• Exhibits reliability by consistently meeting deadlines whilst maintaining ethical conduct
• We are seeking someone who not only can perform the tasks competently but is well-rounded and enhances the overall efficiency and effectiveness within the stream.

Duties:

• Provide efficient and high standards of customer service to the clients customers.
• Undertaking travel bookings including flights, accommodation, charters, ferries and car hire within required time frames.
• Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
• Willingness to work within a fast-paced environment with KPI’s and mechanisms to measure and monitor performance.
• Ability to connect with industry, local suppliers and internal and external stakeholders to ensure the timely and effective delivery of services.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
• Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertake general administration functions as required

If you meet the above requirements and would like to know more about this role please apply.