The opportunity

As the Quality and Compliance Officer you will work with our leaders to develop systems and processes that support our programs ongoing ability to provide quality services to our clients.

Reporting to the Team Leader, you will contribute to the culture of continuous improvement and will assist with compliance with relevant accreditation, legislative and industry quality standards.

Your work will encompass diverse fields such as Governance, Risk, Child Protection, Disability, Family, Housing & Homelessness and Youth Services.

What's on offer?

• Permanent full-time employment
• Salary starting $76,376 per annum + superannuation – IFYS is committed to gender pay equity
• Hybrid work arrangement, work from home and from our Maroochydore Head Office
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Supportive, collaborative work environment working closely with the Team Leader and fellow Quality Officers
• Regular check ins to ensure strong team relationships
• Professional development including opportunities to attend industry specific training
• Free access to the CALM Premium App for you and immediate family + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Responsibilities of the role:

• Assist in the development and maintenance of IFYS quality documents, processes and systems
• Assist in identifying and implementing continuous improvement across the organisation
• Support the Quality Manager in the delivery of key projects, from concept to completion
• Conduct internal compliance audits and assessments
• Assist with identifying and monitoring of corrective actions/plans
• Conduct feedback reviews for internal and external stakeholders and clients

To be successful in this role you will possess:

• Excellent written and interpersonal skills
• Experience within the Human Services sector is highly regarded
• Strong research skills and quality auditing skills
• Knowledge and understanding of risk management
• Well-developed organisational and administrative skills
• Exceptional attention to detail, with a high level of accountability
• Knowledge of relevant regulatory requirements
• Willingness to travel as the role requires

Must hold or be willing to obtain if successful:

• QLD Working with Children Check (Blue Card)
• QLD Yellow Card or NDIS Worker Screening Check
• Licensed Care Suitability Check (LCS2)
• National Criminal History Check (a new check will be requested through IFYS systems)
• Ability to provide two recent line manager references including your current employer

Why IFYS?

At IFYS, our overarching goal is to foster an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.

We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.

If you would like further information on this role, please call (07) 5438 3000 and ask to speak to Tamara in the Recruitment Team.

Applications Close : Friday 25th of July 2025