
Customer Service Representative
Sodexo
Posted 4 days ago
Are you passionate about delivering exceptional service in a fast-paced, dynamic call centre environment?
Join Sodexo’s Australian Command Centre in Balcatta and become part of a high-performing team supporting our national operations 24/7, 365 days a year.
We have multiple opportunities available—whether you're seeking full-time stability, part-time flexibility, or casual experience, we'd love to hear from you.
About the Role
As a Customer Service Representative, you’ll be the first point of contact for incoming calls and service requests, supporting our teams on the ground to resolve issues quickly and efficiently.
What You’ll Do
Handle high volumes of inbound calls only in line with service level targets
Accurately triage, log, and track service requests using CRM systems
Liaise with Sodexo teams and third-party vendors to schedule or escalate works
Communicate clearly and professionally, managing customer expectations
Support critical incidents and priority issues with urgency
Contribute to team goals and individual performance targets
Assist with reporting and general administrative tasks
About You
We’re looking for motivated and reliable individuals with:
Excellent communication and active listening skills
Experience in customer service, contact centres, or facilities helpdesks
Confidence using multiple systems and CRM platforms
The ability to think critically, prioritise, and remain calm under pressure
Availability to work weekday, weekend, and night hours on a rotating roster, including public holidays
Training will be provided to support your success across our diverse contracts and services.
Why Join Sodexo?
At Sodexo, Service Spirit, Team Spirit, and Spirit of Progress are at the heart of everything we do.
✔️ Competitive hourly rate
✔️ Supportive and inclusive team culture
✔️ Ongoing training and upskilling opportunities
✔️ Employee recognition and rewards programs
✔️ Long-term career growth within a global organisation
Ready to Apply?
If you're excited to be part of a team that supports critical services across Australia, submit your resume and include your availability and preferred employment type (full-time, part-time, or casual).
Shortlisted candidates will be contacted for a phone interview.
📢 Apply now and bring your customer service skills to a team that makes a difference every day!
About Sodexo
Sodexo in Australia employs a diverse workforce of over 4,000 employees. We deliver a unique array of over 100 integrated services lines, including cleaning, catering, facilities management, aerodrome services, concierge, security, asset and building maintenance and hospitality services in the following segments: Corporate Strategic Accounts and Energy & Resources, both on and offshore.
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