About Us

Located in Mount Gravatt, Club Southside is a vibrant, community-focused venue offering a range of facilities for our members and guests, including a Restaurant, Bar, Café, and Gaming Room. With a strong emphasis on giving back to the local community, we are committed to delivering an exceptional experience to everyone who walks through our doors.

About the Role
We have a rare and exciting opportunity for an experienced and proactive Duty Manager to join our dynamic team.

This hands-on, full-time position includes:

Overseeing daily operations across gaming, food & beverage, and customer service areas

Managing and supporting frontline staff to ensure smooth shift transitions and effective teamwork

Handling cash operations with accuracy, including daily banking and reconciliation duties and adherence to financial procedures

Delivering exceptional customer experiences for all members and guests

Ensuring compliance with industry legislation, licensing requirements, and internal club policies

Collaborating with the Senior Management team to implement operational improvements and maintain high standards

Working a rotating roster with a variety of shifts, including nights, mornings, weekends, and public holidays, while adhering to a 4-day work week

Managing roster and timesheet management to ensure accurate staffing and payroll processing

Upholding high standards of communication, leadership, and organisation to drive operational efficiency

To be successful in this role, you will require:

Minimum 2–3 years’ experience in a supervisory or operational role, with exposure to Gaming, Keno, and Food and Beverage

Current RMLV and Approved Manager’s Licence

Strong understanding of relevant club industry legislation and standards

Excellent cash handling skills and attention to detail

Flexibility to work nights, overnights, weekends, and public holidays

Strong problem-solving and decision-making skills

The ability to lead and motivate a diverse team

A genuine passion for hospitality and customer service

Benefits:

We offer a range of benefits to our team members, including:

Five weeks of annual leave

Four-day work week

Free meals, coffee, tea, and post-mix while on shift

A positive and supportive management team

Free onsite parking

A dynamic, team-oriented environment that values hospitality and customer service

A focus on work-life balance, with a compressed rotating roster

Employee recognition and reward programs

Training and development opportunities to support your career growth and further enhance your skills

If this sounds like your next challenge, please apply now!