About the Role

As an Administrative Assistant, you’ll play a key role in supporting the day-to-day operations of our office. Your responsibilities will include assisting with general administration tasks, managing incoming calls and emails, handling client and provider enquiries, maintaining accurate records, and providing support to our accounts team. You’ll also help ensure our systems are up to date and our clients receive prompt, professional service in line with our values.

This role is ideal for someone who enjoys working in a fast-paced but supportive environment and takes pride in getting the details right.

What We Offer

A friendly, close-knit team in a positive and supportive work culture

Ongoing training and professional development

Opportunities to grow within a fast-expanding business

Competitive salary: $55,000 – $60,000 + super

A chance to make a real difference in the lives of NDIS participants and their families

Office-based role in our Sunshine Coast (Baringa) location

Work hours: Monday to Friday, 8:30am to 4:30pm

Key Responsibilities

Respond to client and provider enquiries

Assist with processing invoices promptly using our NDIS plan management software

Maintain accurate records and ensure NDIS compliance

Provide exceptional customer service to participants, providers, and stakeholders

Uphold our commitment to excellence and professionalism in all interactions

About You

Experience in administration, reception, accounts, or related fields is a plus

Previous experience in accounts payable or NDIS plan management is highly desirable

Strong attention to detail and accuracy in data entry and financial record-keeping

Confident using Microsoft Office and able to learn new systems quickly

Friendly, professional communicator with a willingness to help

Eager to learn about the NDIS and make a meaningful impact

If you are passionate about making a difference and thriving in a small, collaborative, and supportive work environment, we want to hear from you! Join our team at The Plan Management People and help us empower individuals with disabilities to live their best lives.